Copyright © 2013 by John Cioffi and Ken Willig
All rights reserved under the Pan-American and International Copyright Conventions. This book may not be reproduced, in whole or in part, in any form or by any means electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system now known or hereafter invented, without written permission from the publisher, The Career Press.
THE WINNING MANAGER’S PLAYBOOK
TYPESET BY GINA TALUCCI
Cover design by Joanna Williams Designs
Printed in the U.S.A.
PREVIOUSLY PUBLISHED AS 6 HABITS OF HIGHLY SUCCESSFUL MANAGERS
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The Career Press, Inc.
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Pompton Plains, NJ 07444
Library of Congress Cataloging-in-Publication Data
The Library of Congress has cataloged the print edition as follows:
Cioffi, John.
The winning manager’s playbook : 6 practices every manager needs to succeed / By John Cioffi and Ken Willig.
pages cm
Includes bibliographical references and index.
ISBN 978-1-60163-273-9 -- ISBN 978-1-60163-520-4 (ebook) 1. Management. 2. Leadership. 3. Customer services. 4. Success in business. I. Willig, Ken. II. Title.
HD31.C5335 2013
658.4’09--dc23
2012049265