About This Guide
The macOS Support Essentials 10.14 guide in the Apple Pro Training Series prepares you for the macOS Support Essentials 10.14 exam. To prepare for the exam, use the guide alone or use the guide in the macOS Support Essentials 10.14 course. Either way, if you pass the exam, you’re eligible for the Apple Certified Support Professional (ACSP) 10.14 certification.
Audience
Whether you’re an experienced system administrator or you just want to dig deeper into macOS, you’ll learn what ACSPs do to update, upgrade, reinstall, configure, maintain, diagnose, and troubleshoot macOS Mojave.
You should be comfortable using a Mac before you read this guide or take the course. If you’re not sure about basic Mac use, visit “Meet your Mac” at support.apple.com/explore/new-to-mac.
How to Use the Guide
Use the reference sections to get familiar with macOS Mojave. Then, use the exercises to practice what you’ve learned. After you’ve completed the guide, you should be able to:
Explain how macOS Mojave works
Explain the best practices for updating, upgrading, reinstalling, configuring, and using macOS Mojave
Explain macOS Mojave troubleshooting and repair procedures
Use appropriate tools and techniques in macOS Mojave to diagnose and resolve issues
Accessing the Web Edition and Exercise Files
Unless otherwise specified, references to macOS in this guide refer to macOS Mojave 10.14.0. As Apple updates macOS Mojave, this guide might also be updated. Updates are delivered to you through the Web Edition, which contains the complete guide, including updates. When you purchase this guide from Peachpit (in any format), you automatically get access to its Web Edition.
If you bought an eBook from peachpit.com, your Web Edition will appear under the Digital Purchases tab on your Account page. If you bought an eBook from a different vendor or you bought a print book, you must register your purchase on peachpit.com to access the online content:
Go to www.peachpit.com/register.
Sign in or create a new account.
Enter ISBN: 9780135390580.
Answer the questions as proof of purchase.
The Web Edition appears under the Digital Purchases tab on your Account page.
Click the Launch link to access the Web Edition.
Get supporting exercise files under the Registered Products tab on your Account page:
Click the Access Bonus Content link below the title of your product to go to the download page, then click the lesson file links to download the supporting exercise files.
Exercises
For the most part, the exercises in this guide work in the classroom or for those learning independently. If you’re learning independently, you must use a dedicated Mac. If you use a Mac that is used for daily productivity, the exercises will not work as expected and they might disrupt your Mac. To complete the exercises, ensure you have the following:
A Mac that meets the requirements to install macOS Mojave
macOS Mojave (see Exercise 2.3, “Erase a Mac and Install macOS Mojave”)
A high-speed Internet connection
Exercise files (see “Accessing the Web Edition and Exercise Files,” above)
An Apple ID dedicated to your independent learning (you don’t need to provide credit card information to get free apps from the App Store)
You don’t have to have these items, but they can be helpful:
An iCloud account associated with the Apple ID you use for your independent learning
An erasable external storage disk with a capacity of at least 12 GB for Exercise 5.2, “Create a macOS Install Disk”
A classroom environment that is running on an isolated test network set up using the specifications outlined in the Classroom Setup Guide
At least two Wi-Fi networks (one should be visible)
The required Thunderbolt, USB-C, or FireWire cable to connect two Mac computers in target disk mode
A Mac with all-flash storage
Additional Materials
Apple Support
The Apple Support website (support.apple.com) includes the latest free online Apple Support articles.
Apple Course
Participants use this guide in the macOS Support Essentials 10.14 course. Apple Certified Trainers teach each course and give presentations and demonstrations. Participants practice macOS support with hands-on exercises. The course prepares you for the macOS Support Essentials 10.14 exam.
ACSP 10.14 Certification
An ACSP 10.14 certification verifies that you understand macOS core functionality and can configure key services, troubleshoot, and support users. If you pass the macOS Support Essentials 10.14 exam, you are eligible for an ACSP 10.14 certification. Apple macOS certifications are for IT professionals who:
Want to know how to add a Mac to a Windows or other standards-based network
Support macOS users
Manage networks of Mac computers; for example, a system administrator at a large organization, a technology specialist who manages computer labs, or a teacher who manages classroom networks
Manage complex, multiplatform networks that include Mac computers
Apple certification exams are delivered at Apple Authorized Training Provider locations. Visit locate.apple.com to find a location. To learn more about Apple certifications and to find the macOS Support Essentials 10.14 Exam Preparation Guide, visit training.apple.com/us/en/courses/macos/macos_support_essentials_10_14. To prepare for the macOS Support Essentials 10.14 exam, do the following:
Read the reference sections of this guide.
Complete the exercises in this guide.
Complete the macOS Support Essentials 10.14 course.
Gain experience on a Mac running macOS Mojave.
Study the macOS Support Essentials 10.14 Exam Preparation Guide.