Copyright
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Library of Congress Cataloging-in-Publication Data
Evenson, Renée
Award-winning customer service : 101 ways to guarantee great
performance / by Renée Evenson.
p. cm.
Includes bibliographical references and index.
ISBN-13: 978-0-8144-7454-9
ISBN-10: 0-8144-7454-3
1. Customer services. 2. Customer relations. 3. Employees—
Training of. I. Title.
HF5415.5.E885 2007
658.8′12—dc22
2007008289
©2007 Renée Evenson.
All rights reserved.
Printed in the United States of America.
This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019.
Printing number
10 9 8 7 6 5 4 3 2 1