100. Customer Satisfaction Quiz

After every customer interaction, ask yourself:

• Did I do everything possible to give that customer outstanding service?

• What was the customer’s first impression of me?

• How well did I relate to the customer, and did I build a rapport throughout the interaction?

• How well did I listen and understand the customer’s request?

• How well did I answer all the customer’s questions?

• How well did I handle the customer’s request?

• Did I offer the best solution?

• How effective and efficient was I?

If you cannot answer all the questions positively, think about what you could have done differently and next time do it.