Don’t be too hard on yourself
Remember that no copywriter, however brilliant, can do the
impossible. If the client hasn’t brought some real benefit to
whatever it is they’re selling, then the writer is reduced to empty
phrasemaking. Although fun, this isn’t brilliant copywriting. So
I try to be realistic about what’s possible and don’t over-claim.
Creating a messaging toolkit
If I’m writing about a particular product or service on a regular
or ongoing basis, it’s worth creating what I call a messaging
toolkit. This is a list of the main messages the client wants to tell
the world, expressed in the right tone of voice and agreed by the
client.
It shouldn’t be too big or it’ll become unwieldy – somewhere
between five and ten messages should be about right – two sides
of A4 max. Typically each message should be a single sentence
After 85
brilliant
example
Me to you
Don’t say
BigBank has a comprehensive suite of mortgage solutions designed to meet
the needs of all our customers.
Do say
We’ve all sorts of mortgages for all sorts of people. In fact we’ve probably
got one that’s just right for you.
In short, use I, you, us, our, your and we. Don’t use ‘BigBank’s people’ or
‘BigBank’s products’ – instead say ‘our people’ or ‘our products’ – your
reader will know exactly who’s talking.
M06_HORB7347_01_SE_C06.QXP:M06_HORB7347_01_SE_C06 2/6/09 09:50 Page 85