Contents
Chapter 1 Introduction to Collaboration
“Do I Know This Already?” Quiz
Driving Change in the Industry
“Do I Know This Already?” Quiz
Understanding Attenuation and Noise
Nyquist-Shannon Sampling Theorem
Data Compression Equals Bandwidth Conversion
“Do I Know This Already?” Quiz
Understanding Pixels and Resolution
Common Video Encoding Techniques
Video Container Formats and Codecs
Chapter 4 Collaboration Endpoint Components and Environment
“Do I Know This Already?” Quiz
Microphone Types and Transducers
Pickup Patterns and Positioning
Speakers: Active versus Passive
Microphone and Speaker Placement
Room Design for Noise Reduction
Camera Field of View, Depth of Field, and Zoom
Room and Environment Considerations
Displays: Monitors and Projectors
Chapter 5 Communication Protocols
“Do I Know This Already?” Quiz
H.323 Call Flow without a Gatekeeper
H.323 Call Flow with a Gatekeeper
NAT and Firewall Traversal Solutions
Chapter 6 Cisco Solution for Converged Collaboration
“Do I Know This Already?” Quiz
Introduction to Cisco Endpoints
Introduction to Cisco Call Control
Cisco Unified Communications Manager
Cisco Unified Communications Manager Express
Introduction to Cisco Applications
Designing a Cisco Collaboration Solution
Command Reference to Check Your Memory
Chapter 7 Cisco Unified Communications Phones
“Do I Know This Already?” Quiz
Chapter 8 Cisco Telepresence Endpoints
“Do I Know This Already?” Quiz
Cisco Webex 55 (Single and Dual)
Cisco Webex 70 G2 (Single and Dual)
Chapter 9 Endpoint Registration
“Do I Know This Already?” Quiz
SIP Registration to the Cisco Unified Communications Manager
SIP Registration to Expressway Core
Manual Configuration of SIP Settings
H.323 Registration to the Expressway Core
Manual Configuration of H.323 Settings
Command Reference to Check Your Memory
Chapter 10 Call Settings on Cisco CE Software-Based Endpoints
“Do I Know This Already?” Quiz
One Button to Push (OBTP) and Scheduling Conferences
Using Intelligent Proximity for Content Sharing
Chapter 11 Maintaining Cisco Endpoints
“Do I Know This Already?” Quiz
Upgrading Through the Cisco Unified Communications Manager
Upgrading CE Software-Based Endpoints Manually
Upgrading CE Software-Based Endpoints Through Cisco TMS
Backing Up and Restoring CE Software-Based Endpoints
Backup and Restore Through Cisco TMS
Part III Network Requirements for Collaboration Deployments
Chapter 12 Cisco Core Network Components
“Do I Know This Already?” Quiz
Basic Configuration and Design
ISR, ASR, and IOS Software Comparisons
Chapter 13 Layer 2 and Layer 3 QoS Parameters
“Do I Know This Already?” Quiz
Latency, Jitter, and Packet Loss
Class Models for Provisioning QoS
LAN and WAN Traffic Classifications
Verify and Monitor LLQ Settings
Command Reference to Check Your Memory
“Do I Know This Already?” Quiz
Part IV Call Control Mechanisms
Chapter 15 Cisco Unified Communications Manager Setup
“Do I Know This Already?” Quiz
Codec Negotiations Using Regions
Chapter 16 LDAP Integration with Cisco Unified Communications Manager
“Do I Know This Already?” Quiz
Application Users and End Users
Cisco Unified Communications Directory Architecture
Design Considerations for LDAP Synchronization
Additional Considerations for Microsoft AD
Design Considerations for LDAP Authentication
Additional Considerations for Microsoft AD
Chapter 17 Registering SIP Endpoints to the Cisco Unified Communications Manager
“Do I Know This Already?” Quiz
Bulk Administration Tool (BAT)
BAT Spreadsheet Data Collection for CSV Data File Creation
Insert BAT Data Input File Records into Database
Chapter 18 Cisco Unified Communications Manager Call Admission Control (CAC)
“Do I Know This Already?” Quiz
Partitions and Calling Search Spaces
Location-Based CAC Bandwidth Requirements
Call Hunting Operation and Call Flow
Chapter 19 Configuring Globalized Call Routing in Cisco Unified Communications Manager
“Do I Know This Already?” Quiz
Call Routing and Path Selection
Route Groups and Local Route Groups
Route Patterns and SIP Route Patterns
Chapter 20 Introduction to Cisco Edge Services
“Do I Know This Already?” Quiz
Chapter 21 Mobile and Remote Access (MRA)
“Do I Know This Already?” Quiz
Firewall Ports and Considerations
Certificate Requirements and Recommendations
Cisco Unified Communications Manager Settings for MRA
Cisco Unified Communications Manager Certificates
Initializing MRA on Expressway Servers
Collaboration Traversal Zones and Search Rules
Chapter 22 Cisco IOS XE Gateway and Media Resources
“Do I Know This Already?” Quiz
Cisco IOS XE Gateway Settings for ISDN Routing
Voice Translation Rules and Profiles
Configure and Troubleshoot ISDN BRI
Step 1: Configuring BRI NT and TE Interfaces
Step 2: Verifying the BRI Interfaces
Configure and Troubleshoot ISDN PRI
Step 1: Configuring PRI Interfaces on the IOS XE Gateway
Step 2: Verifying PRI Interfaces
Command Reference to Check Your Memory
Part VI Collaboration Applications
Chapter 23 Understanding Cisco Unity Connection
“Do I Know This Already?” Quiz
Cisco Unity Connection Integration
Cisco Unity Connection System Settings
Cisco Unity Connection Call Handlers
Cisco Unity Connection Call Routing
Cisco Unity Connection Distribution Lists
Cisco Unity Connection Authentication Rules
Cisco Unity Connection Dial Plan
Chapter 24 Cisco Unity Connection End-User and Voice Mailbox
“Do I Know This Already?” Quiz
Cisco Unity Connection End-User Templates
Message Actions and Caller Input
Cisco Unity Connection End Users
Cisco Unity Connection Voice Mailboxes
Chapter 25 CUCM IM and Presence Service
“Do I Know This Already?” Quiz
CUCM IM and Presence Service Features and Functionalities
CUCM IM and Presence Service Architecture
CUCM IM and Presence Service High Availability
Configure the CUCM IM and Presence Server
Chapter 26 Users and Cisco Jabber Soft Clients
“Do I Know This Already?” Quiz
Registration Options for Jabber Client
Configure Cisco Unified Communications Manager for Jabber Client
Configure Cisco Unified Client Services Framework (CSF) Phone
Add CSF Phone to End-User Account
Computer Telephony Integration (CTI) and Other Considerations
Part VII Troubleshooting Collaboration Components
Chapter 27 Troubleshooting Endpoints
“Do I Know This Already?” Quiz
Accessing Logs on Cisco Unified IP Phones
Accessing Logs on CE Software-Based Endpoints
Signaling and Media Detail Capture
Chapter 28 Cisco Unified Communications Manager Reports
“Do I Know This Already?” Quiz
Chapter 29 Real-Time Monitoring Tool (RTMT)
“Do I Know This Already?” Quiz
Chapter 30 Understanding the Disaster Recovery System
“Do I Know This Already?” Quiz
Disaster Recovery System Overview
Backup Cisco Unified Communications Solutions
Restore Cisco Unified Communications Solutions
Chapter 31 Monitoring Voicemail in Cisco Unity Connection
“Do I Know This Already?” Quiz
Generate Reports on Cisco Unity Connection
Generate Reports in Cisco Unified Serviceability
Use Reports for Troubleshooting and Maintenance
Suggested Plan for Final Review and Study
Appendix A Answers to the “Do I Know This Already?” Quizzes and Q&A Sections
Online Elements