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by Jason Ball
CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide
Cover Page
About This eBook
Title Page
Copyright Page
About the Author
Dedications
Acknowledgments
Contents at a Glance
Reader Services
Contents
Command Syntax Conventions
Introduction
Figure Credits
Part I: AV Fundamentals
Chapter 1. Introduction to Collaboration
“Do I Know This Already?” Quiz
Foundation Topics
Audio Communication
Video Communication
Unified Communication
Driving Change in the Industry
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Chapter 2. Audio Basics
“Do I Know This Already?” Quiz
Foundation Topics
Basic Understanding of Sound
Analog vs. Digital Signals
ITU Audio Encoding Formats
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Chapter 3. Video Basics
“Do I Know This Already?” Quiz
Foundation Topics
Basic Understanding of Light
Capturing and Cameras
Standard Video Codecs
Video Container Formats and Codecs
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Chapter 4. Collaboration Endpoint Components and Environment
“Do I Know This Already?” Quiz
Foundation Topics
Physical Components
Sound Behavior
Light Behavior
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Chapter 5. Communication Protocols
“Do I Know This Already?” Quiz
Foundation Topics
PSTN Communication
H.323 Communication
SIP Communication
NAT and Firewall Traversal Solutions
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Chapter 6. Cisco Solution for Converged Collaboration
“Do I Know This Already?” Quiz
Foundation Topics
Introduction to Cisco Endpoints
Introduction to Cisco Call Control
Introduction to Cisco Applications
Designing a Cisco Collaboration Solution
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Command Reference to Check Your Memory
Q&A
Part II: Endpoints
Chapter 7. Cisco Unified Communications Phones
“Do I Know This Already?” Quiz
Foundation Topics
7800 Series Phones
8800 Series Phones
Software Versions for Phones
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Chapter 8. Cisco Telepresence Endpoints
“Do I Know This Already?” Quiz
Foundation Topics
CE Software
DX Series
SX Series
MX Series
Webex Series
IX Series
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Chapter 9. Endpoint Registration
“Do I Know This Already?” Quiz
Foundation Topics
SIP Registration to the Cisco Unified Communications Manager
SIP Registration to Expressway Core
H.323 Registration to the Expressway Core
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Command Reference to Check Your Memory
Q&A
Chapter 10. Call Settings on Cisco CE Software-Based Endpoints
“Do I Know This Already?” Quiz
Foundation Topics
Calling Options
Content Sharing Options
Other Features
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Chapter 11. Maintaining Cisco Endpoints
“Do I Know This Already?” Quiz
Foundation Topics
Upgrading Endpoints
Backing Up and Restoring CE Software-Based Endpoints
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Part III: Network Requirements for Collaboration Deployments
Chapter 12. Cisco Core Network Components
“Do I Know This Already?” Quiz
Foundation Topics
LAN, WAN, and Wireless LAN
Gateways
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Chapter 13. Layer 2 and Layer 3 QoS Parameters
“Do I Know This Already?” Quiz
Foundation Topics
QoS-Related Issues
Class Models for Provisioning QoS
QoS Requirements
Traffic Classifications
Configure and Verify LLQ
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Command Reference to Check Your Memory
Q&A
Chapter 14. DNS, NTP, and SNMP
“Do I Know This Already?” Quiz
Foundation Topics
DNS Settings
NTP Settings
SNMP Settings
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Part IV: Call Control Mechanisms
Chapter 15. Cisco Unified Communications Manager Setup
“Do I Know This Already?” Quiz
Foundation Topics
Services
Enterprise Parameters
Service Parameters
Other Settings
Codec Negotiations Using Regions
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Chapter 16. LDAP Integration with Cisco Unified Communications Manager
“Do I Know This Already?” Quiz
Foundation Topics
Application Users and End Users
Cisco Unified Communications Directory Architecture
LDAP Synchronization
LDAP Authentication
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Chapter 17. Registering SIP Endpoints to the Cisco Unified Communications Manager
“Do I Know This Already?” Quiz
Foundation Topics
Bulk Administration Tool (BAT)
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Chapter 18. Cisco Unified Communications Manager Call Admission Control (CAC)
“Do I Know This Already?” Quiz
Foundation Topics
Endpoint Addressing
Call Privileges
Call Coverage
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Chapter 19. Configuring Globalized Call Routing in Cisco Unified Communications Manager
“Do I Know This Already?” Quiz
Foundation Topics
Call Routing and Path Selection
Digit Manipulation
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Part V: Edge Services
Chapter 20. Introduction to Cisco Edge Services
“Do I Know This Already?” Quiz
Foundation Topics
Cisco Expressway
Cisco Voice Gateway Elements
Cisco Unified Border Element
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Chapter 21. Mobile and Remote Access (MRA)
“Do I Know This Already?” Quiz
Foundation Topics
Requirements for MRA
Cisco Unified Communications Manager Settings for MRA
TLS Verify Requirements
Initializing MRA on Expressway Servers
Collaboration Traversal Zones and Search Rules
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Chapter 22. Cisco IOS XE Gateway and Media Resources
“Do I Know This Already?” Quiz
Foundation Topics
DTMF
CUCM Call-Routing Options
Cisco IOS XE Gateway Settings for ISDN Routing
Configure and Troubleshoot ISDN BRI
Configure and Troubleshoot ISDN PRI
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Command Reference to Check Your Memory
Q&A
Part VI: Collaboration Applications
Chapter 23. Understanding Cisco Unity Connection
“Do I Know This Already?” Quiz
Foundation Topics
Cisco Unity Connection Integration
Cisco Unity Connection System Settings
Cisco Unity Connection Call Handlers
Cisco Unity Connection Call Routing
Cisco Unity Connection Distribution Lists
Cisco Unity Connection Authentication Rules
Cisco Unity Connection Dial Plan
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Chapter 24. Cisco Unity Connection End-User and Voice Mailbox
“Do I Know This Already?” Quiz
Foundation Topics
Cisco Unity Connection End-User Templates
User Templates Basics
Default Class of Service
Password Settings and Roles
Transfer Rules and Greetings
Call Actions
Message Actions and Caller Input
TUI Experience
Cisco Unity Connection End Users
Cisco Unity Connection Voice Mailboxes
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Chapter 25. CUCM IM and Presence Service
“Do I Know This Already?” Quiz
Foundation Topics
CUCM IM and Presence Service Features and Functionalities
CUCM IM and Presence Service Architecture
CUCM IM and Presence Service High Availability
Configure the CUCM IM and Presence Server
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Chapter 26. Users and Cisco Jabber Soft Clients
“Do I Know This Already?” Quiz
Foundation Topics
Registration Options for Jabber Client
Configure Cisco Unified Communications Manager for Jabber Client
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Part VII: Troubleshooting Collaboration Components
Chapter 27. Troubleshooting Endpoints
“Do I Know This Already?” Quiz
Foundation Topics
Accessing Logs on Cisco Unified IP Phones
Accessing Logs on CE Software-Based Endpoints
Call Signaling and Quality
Troubleshooting Cisco Jabber
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Chapter 28. Cisco Unified Communications Manager Reports
“Do I Know This Already?” Quiz
Foundation Topics
Dialed Number Analyzer
CAR Tool
CDR and CMR Logs on CUCM
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Chapter 29. Real-Time Monitoring Tool (RTMT)
“Do I Know This Already?” Quiz
Foundation Topics
Cisco Unified RTMT Overview
Monitor Systems with RTMT
Monitor the CUCM with RTMT
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Chapter 30. Understanding the Disaster Recovery System
“Do I Know This Already?” Quiz
Foundation Topics
Disaster Recovery System Overview
Backup Cisco Unified Communications Solutions
Restore Cisco Unified Communications Solutions
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Chapter 31. Monitoring Voicemail in Cisco Unity Connection
“Do I Know This Already?” Quiz
Foundation Topics
Generate Reports on Cisco Unity Connection
Generate Reports in Cisco Unified Serviceability
Use Reports for Troubleshooting and Maintenance
Exam Preparation Tasks
Review All Key Topics
Define Key Terms
Q&A
Part VIII: Final Preparation
Chapter 32. Final Preparation
Hands-on Activities
Suggested Plan for Final Review and Study
Summary
Part IX: Appendices
Appendix A. Answers to the “Do I Know This Already?” Quizzes and Q&A Sections
Appendix B. Implementing and Operating Cisco Collaboration Core Technologies (CLCOR 350-801) Exam Updates
Appendix C. Memory Tables
Appendix D. Memory Tables Answer Key
Appendix E. Study Planner
Glossary
Index
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Copyright Page
CCNP and CCIE Collaboration Core CLCOR 350-801
Official Cert Guide
Jason Ball
Cisco Press
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