Index

A

A Strategy for Winning, ref-1

AARP (American Association of Retired Persons), ref-1

accents, non-native speakers, ref-1

cross-cultural assertiveness, ref-1

cultural norms, ref-1

maintaining accents, ref-1

speaking lessons, ref-1

tips, ref-1

achievements

self-confidence, ref-1

supervisor recognition, ref-1

advancement opportunities at work, ref-1

advocacy groups,

consumer situations, ref-1

local government, ref-1

age

elderly, ref-1

young adults

guidelines, ref-1

practicing, ref-1

tips, ref-1

workplace situations, ref-1

agencies

collection, ref-1, ref-2

government,

calling, ref-1

chain of command, ref-1, ref-2

phrases, ref-1

response time, ref-1

voice mail, ref-1

aggressiveness, ref-1, ref-2

appropriate situations, ref-1

frequent encounters, ref-1

gross offenses, ref-1

infrequent encounters

major offenses, ref-1, ref-2

minor offenses, ref-1

major offenses, ref-1, ref-2, ref-3

minor offenses, ref-1

occasional encounters ref-1

one-time offenses, major offenses, ref-1

passive/aggressive behavioral approach, ref-1

regular encounters, ref-1

repeat offenses, ref-1

unlikely encounters, ref-1

vs. assertiveness, ref-1

women, ref-1

alternatives to assertiveness authority figures, seeking out, ref-1

boycotts, ref-1

donations, ref-1

encouraging others, ref-1

letters to the editor, ref-1

phrases, ref-1

volunteering, ref-1

voting, ref-1

American Arbitration Association, ref-1

American Association of Retired Persons (AARP), ref-1

American Society for Training and Development (ASTD),

address, ref-1

mailing lists, ref-1

philosophy, ref-1

resources/benefits, ref-1

American Society of Travel Agents, Inc., ref-1

apartments/houses,

complaint letters, ref-1

leases, negotiating, ref-1

rent checks, holding, ref-1

appearance

height, ref-1

self-confidence, ref-1, ref-2

weight, ref-1

appropriate situations

considerations, ref-1

decision-making, ref-1

determining, ref-1

guidelines, minor ref-1

scenarios, ref-1, ref-2

see also aggressiveness

arguments, family, ref-1

articulation, ref-1

ASTD, see American Society for Training and Development

attitude

building self-confidence, ref-1, ref-2

payment collection, ref-1

relationships with in-laws, ref-1

uncertainties, ref-1

workplace, ref-1

attractiveness, assertiveness level, ref-1

authority figures, ref-1

automobiles, ref-1

buying, ref-1

repairing, ref-1

B

behaviors

passive/aggressive behavioral approach, ref-1

physical assertiveness, ref-1

benefits of assertiveness, ref-1, ref-2

Better Business Bureau (BBB), ref-1

biases, gender, ref-1

blaming, ref-1

body language, ref-1

children, communicating with, ref-1

customer service, ref-1

physical assertiveness

exercises, ref-1

eye contact, ref-1

facial expressions, ref-1

gestures, ref-1, ref-2

posture, ref-1

tips, ref-1

speaking, ref-1

spouses, communicating with, ref-1

books, ref-1

bosses, see Supervisors

bossiness vs. assertiveness, ref-1

boycotts, ref-1

breathing

clavicular-shoulder, ref-1

diaphragmatic breathing, ref-1

lung capacity, increasing, ref-1

physical assertiveness, ref-1

vocal self-confidence, ref-1

bureaucrats, dealing with, ref-1

calling, ref-1

chain of command, ref-1, ref-2

follow-up action, ref-1

future contacts, ref-1

guidelines, ref-1

letters, sending, ref-1, ref-2

packages, mailing, ref-1

phone calls, ref-1, ref-2

phrases, ref-1, ref-2

thank you notes, ref-1

response time, ref-1

tips, ref-1

voice mail, ref-1

see also government

businesses, ref-1

challenges, current, ref-1

collecting payments

collection agencies, ref-1, ref-2

customers, types, ref-1

e-mail, ref-1

faxes, ref-1

legal aspects, ref-1

letters, ref-1

libelous statements, ref-1

phone calls, ref-1

relationships with customers, ref-1

repayment plans, ref-1

software, ref-1

time, ref-1

tips, ref-1

competitive strategies, ref-1

societal changes, ref-1

technology, ref-1

see also consumer situations

buying cars, ref-1

C

Call for Action, ref-1

calls, ref-1, ref-2

government agencies, ref-1, ref-2

chain of command, ref-1, ref-2

phrases, ref-1

response time, ref-1

tips, ref-1

voice mail, ref-1

holding, ref-1

payment collection, ref-1, ref-2

shopping by phone, ref-1

career coaching, ref-1

cars

buying, ref-1

repairing, ref-1

chain of command, government agencies, ref-1, ref-2

challenges

businesses, ref-1

non-native speakers, ref-1

characteristics of assertiveness, ref-1, ref-2

children

birth order, ref-1

bossiness vs. assertiveness, teaching differences, ref-1

communicating with, ref-1

guidelines, ref-1

phrases, ref-1

rewarding children, ref-1

techniques, ref-1

guidelines, ref-1

helping, appropriate situations, ref-1

parents/children, ref-1

criticisms, ref-1

guidelines, ref-1

practicing, ref-1

tips, ref-1

young adults, ref-1

see also family

city government

Directory of City Policy Officials, ref-1

National Directory of Addresses, ref-1

see also government

clavicular-shoulder breathing, ref-1

clients, see customers

co-workers, ref-1

criticisms, ref-1

getting to know, ref-1

groups

becoming part of, ref-1

strategies, ref-1

listening, ref-1

networking, ref-1

non-assertiveness, ref-1

perceptions, ref-1, ref-2

phrases, ref-1

rhetorical questions, ref-1

tension between, ref-1

coaching, ref-1

collecting payments, ref-1

collection agencies, ref-1, ref-2

collection letters

guidelines, ref-1

libelous statements, ref-1

phrases, ref-1, ref-2

samples, ref-1

customers

relationships with businesses, ref-1

types, ref-1

e-mail, ref-1

faxes, ref-1

legal aspects, ref-1

libelous statements, ref-1

phone calls, ref-1, ref-2

repayment schedules, ref-1

software, ref-1

time, ref-1

tips, ref-1

Communication and the Sexes, ref-1

communication techniques, see specific topics

competition, business strategies, ref-1

complaints, ref-1

letters

apartment/house problems, ref-1

guidelines, ref-1

samples, ref-1, ref-2

purchases, ref-1

Call for Action, ref-1

company headquarters, finding, ref-1

tips, ref-1

Complete Idiot’s Guide to Managing Stress, The, ref-1

confidence, see self-confidence

confrontations with neighbors

appropriate time, ref-1

as a neighborhood, ref-1

legal aspects, ref-1

mediation services, ref-1

record-keeping, ref-1

consumer situations

cars

buying, ref-1

repairing, ref-1

complaints, filing

Call for Action, ref-1

complaint letters, ref-1

tips, ref-1

door-to-door salespeople, ref-1

leases, negotiating, ref-1

organizations

advocacy groups, ref-1

American Association of Retired Persons (AARP), ref-1

Better Business Bureau (BBB), ref-1

Call for Action, ref-1

Consumer Information Center, ref-1

Consumers Union of U.S., The, ref-1

Direct Marketing Association (DMA), ref-1, ref-2

phone calls, holding, ref-1

purchases, ref-1

rent checks, holding, ref-1

telemarketing, ref-1

waiting in line, ref-1

see also customers

Consumers Union of U.S., The, ref-1

contracts, employment, ref-1

court action

neighborhood disputes, ref-1

traffic tickets, ref-1

criticisms

co-workers, ref-1

responding, ref-1

customers, ref-1

addressing, ref-1

parents, ref-1

public meetings, ref-1

self-confidence, ref-1

cross-cultural assertiveness, ref-1

customers, ref-1

as kings, ref-1

body language, ref-1

characteristics/types, ref-1

compensating, ref-1

criticisms, ref-1

addressing, ref-1

debts, paying

collection agencies, ref-1, ref-2

collection letters, ref-1

customer types, ref-1

e-mail, ref-1

faxes, ref-1

legal aspects, ref-1

libelous statements, ref-1

phone calls, ref-1, ref-2

relationship with business, ref-1

repaying, ref-1

empathy toward, ref-1

hostility, addressing, ref-1, ref-2

listening, ref-1, ref-2

perceptions of, ref-1

personal names, ref-1

phrases, ref-1

relationships with

businesses, ref-1, ref-2

considerations, ref-1

sincere interest in, ref-1

waiting in line, ref-1

D

dating

women

limits, setting, ref-1

misconceptions about men, ref-1

phrases, ref-1

decision-making

assertiveness, ref-1

self-confidence, ref-1

workplace, ref-1

dedication to work, ref-1

desires/needs, determining,

energy allocation, ref-1

homelife, ref-1

workplace, ref-1

benefits/special packages, ref-1

online capabilities, ref-1

resources/support, ref-1

diaphragmatic breathing, ref-1

Different Words, Different Worlds, ref-1

dignity, elderly individuals, ref-1

Direct Marketing Association (DMA), ref-1, ref-2

directness, ref-1

Directors and Executives, ref-1

Directory of City Policy Officials, ref-1

disputes, neighborhood, ref-1

court action, ref-1

legal aspects, ref-1

mediation services, ref-1

record-keeping, ref-1

donations, ref-1

door-to-door salespeople, ref-1

Dun & Bradstreet Directory, ref-1

E

EEOC (Equal Employment Opportunity Commission), ref-1

e-mail

groups, ref-1

payment collection, ref-1

elderly

dignity, maintaining, ref-1

phrases, ref-1

tips, ref-1

empathy toward customers, ref-1

employees

accomplishments, ref-1

attributes, ref-1

skills, ref-1

support system, ref-1

see also workplace situations

employment contracts, ref-1

empowering language, building self-confidence, ref-1

encouraging others, ref-1

energy allocation, priorities, ref-1

English as a Second Language (ESL), see non-native speakers

entertainment (historical milestones)

people, ref-1

enthusiasm, non-assertiveness, ref-1

Equal Employment Opportunity Commission (EEOC), ref-1

exercises, ref-1

equipment, ref-1

physical assertiveness, ref-1

eye contact,

physical assertiveness, ref-1

F

facial expressions, physical assertiveness, ref-1

family, ref-1, ref-2

arguments, ref-1

common situations, ref-1

desires/needs, ref-1

fathers-in-law

complaining/blaming, ref-1

declining requests, ref-1

nicknames, unwanted, ref-1

problems/situations, ref-1

profanity, ref-1

tips, ref-1

unsolicited information, ref-1

mothers-in-law

complaining/blaming, ref-1

nicknames, derogatory, ref-1

politely declining requests, ref-1

problems/situations, ref-1

profanity, ref-1

tips, ref-1

unsolicited information, ref-1

relatives, ref-1

spouses, communicating, ref-1

The Day America Told the Truth, ref-1, ref-2, ref-3

tips, ref-1

see also children

fathers-in-law, see family

faxes, payment collection, ref-1

fears, ref-1

federal government

advocacy groups, ref-1

agencies

calling, ref-1

chain of command, ref-1

Federal Executive Directory, ref-1

Federal Yellow Book, ref-1

phrases, ref-1

response time, ref-1

voice mail, ref-1

bureaucrats, dealing with

chain of command, ref-1, ref-2

follow-up action, ref-1

future contacts, ref-1

letters, sending, ref-1

packages, mailing, ref-1

phone calls, ref-1, ref-2

phrases, ref-1

thank you notes, ref-1

time, ref-1

tips, ref-1

voice mail, ref-1

Directory of City Policy Officials, ref-1

guidelines, ref-1

letters, ref-1

Federal Executive Directory, ref-1

Federal Yellow Book, ref-1

follow-up action, government agencies, ref-1

friends, ref-1, ref-2

G

gender

assertiveness, ref-1

biases, workplace, ref-1

differences, ref-1, ref-2

sensitivity, ref-1

societal expectations, ref-1

see also men; women

gestures

communicating with children, ref-1

physical assertiveness, ref-1, ref-2

good news/bad news, approaching supervisors, ref-1

government

advocacy groups, ref-1

agencies

calling, ref-1

chain of command, ref-1, ref-2

city government, ref-1

Federal Executive Directory, ref-1

Federal Yellow Book, ref-1

follow-up action, ref-1

future contacts, ref-1

guidelines, ref-1

letters, sending, ref-1, ref-2

packages, mailing, ref-1

phone calls, ref-1, ref-2

phrases, ref-1, ref-2

response time, ref-1

thank you notes, ref-1

tips, ref-1

voice mail, ref-1

groups, ref-1

H

harassment, sexual, ref-1

Equal Employment Opportunity Commission (EEOC), ref-1

men, ref-1, ref-2

motives, ref-1

phrases, ref-1

public situations, ref-1

recurring incidents, ref-1

superiors, ref-1

height, ref-1

self-confidence, ref-1

short people, ref-1

Hepburn, Katharine, ref-1

home life, ref-1

arguments, ref-1

common situations, ref-1

desires/needs, determining, ref-1

fathers-in-law, ref-1

mothers-in-law, ref-1

spouses, communicating, ref-1

The Day America Told the Truth, ref-1, ref-2, ref-3

tips, ref-1

honesty, supervisors/ subordinates, ref-1

houses/apartments

complaint letters, ref-1

leases, negotiating, ref-1

rent checks, holding, ref-1

How to Get the Job You Really Want and Get Employers to Call You, ref-1

How to Keep People From Pushing Your Buttons, ref-1

How to Make the World a Better Place, ref-1

How to Win Friends and Influence People, ref-1

humiliation, ref-1

I-J-K

in-laws, declining requests from, ref-1

insurance agents, ref-1

integrity, ref-1

International Society for Performance Improvement (ISPI), ref-1

Internet, conveying self-confidence, ref-1

interpersonal relationships, ref-1

benefits of assertiveness, ref-1, ref-2

desires/needs, ref-1

technology, effects of, ref-1

interviews, tips, ref-1

L

language, empowering, ref-1

leadership

communication, ref-1

encouraging, ref-1

helping, ref-1

honesty, ref-1

problems with subordinates, ref-1

see also supervisors

Learned Optimism, ref-1

leases, negotiating, ref-1

legal aspects

neighborhood disputes, ref-1

payment collection, ref-1

traffic tickets, ref-1

letters

collection letters

guidelines, ref-1

libelous statements, ref-1

phrases, ref-1, ref-2

sample, ref-1

software, ref-1

complaints

apartment/house problems, ref-1

samples, ref-1, ref-2

government agencies, ref-1

mailing, ref-1

letters to the editor, ref-1

libelous statements, ref-1

listening to customers, ref-1, ref-2

local government

Directory of City Policy Officials, ref-1

National Directory of Addresses, ref-1

see also government

lung capacity, increasing, ref-1

M

Mail Order Action Line, ref-1

Mail Preference Service, ref-1

mailing

letters, ref-1

packages, ref-1

manipulation vs. assertiveness, ref-1, ref-2

marketing

telemarketers, ref-1

Marketing Your Consulting & Professional Services, ref-1

mechanics, ref-1

media influences, ref-1, ref-2

mediation services, neighborhood disputes, ref-1

meetings

public

attention-getting techniques, ref-1

guidelines, ref-1

tips, ref-1

work-related, ref-1

men, ref-1, ref-2, ref-3, ref-4

sexual harassment, ref-1, ref-2

women/men

assertiveness, ref-1

gender biases, ref-1

gender-based differences, ref-1, ref-2

gestures, ref-1, ref-2

sensitivity, ref-1

Talking from Nine to Five, ref-1

womens’ misconceptions, ref-1

morale, workplace situations, ref-1

mothers-in-law, communicating with

complaining/blaming, ref-1

declining requests, ref-1

nicknames, derogatory, ref-1

problems/situations, ref-1

profanity, ref-1

tips, ref-1

unsolicited information, ref-1

see also family

My American Journey (Gen. Colin Powell’s autobiography), ref-1

N

nagging, ref-1

National Association of Professional Insurance Agents, ref-1

National Directory of Addresses, ref-1

National Speakers Association (NSA)

address, ref-1

goals, ref-1

Professional Emphasis Groups (PEGs), ref-1

resources/benefits, ref-1

nature vs. nuture debate, ref-1

environment, ref-1

wealth, ref-1

needs/desires, determining

energy allocation, ref-1

home life, ref-1

workplace, ref-1

benefits/special packages, ref-1

online capabilities, ref-1

resources/support, ref-1

negative self-talk, ref-1

neighbors, ref-1

confronting

appropriate time, ref-1

as a neighborhood, ref-1

disputes

legal aspects, ref-1

mediation services, ref-1

record-keeping, ref-1

noise, ref-1

requests, polite, ref-1

trespassing, ref-1

networking, ref-1

nicknames, unwanted, ref-1

non-assertiveness

advancement, ref-1

co-workers, ref-1

dedication, ref-1

disadvantages, ref-1

enthusiasm, ref-1

raises, ref-1

asking for, ref-1

non-native speakers, ref-1

cross-cultural assertiveness, ref-1

cultural norms, ref-1

maintaining accents, ref-1

speaking lessons, ref-1

tips, ref-1

nonverbal communication, ref-1

children, ref-1

customers, ref-1

eye contact, ref-1

facial expressions, ref-1

gestures, ref-1, ref-2

pacing, ref-1

physical assertiveness, exercises, ref-1

posture, ref-1

smiling, building self-confidence, ref-1

spouses, ref-1

subordinates, ref-1

tips, ref-1

NSA see National Speakers Association

nuture vs. nature debate, ref-1

environment, ref-1

wealth, ref-1

O

offensive behavior, ref-1

vs. assertiveness, ref-1

offices, see workplace situations

online capabilities, workplace needs/desires, ref-1

optimism

Learned Optimism, ref-1

self-confidence, ref-1

organizations, ref-1

American Association of

Retired Persons (AARP), ref-1

American Society for Training and Development (ASTD)

address, ref-1

mailing lists, ref-1

philosophy, ref-1

resources/benefits, ref-1

Call for Action, ref-1

consumer

Better Business Bureau (BBB), ref-1

Consumer Information Center, ref-1

Direct Marketing Association (DMA), ref-1

Consumers Union of U.S., The, ref-1

International Society for Performance Improvement (ISPI),

philosophy, ref-1

resources/benefits, ref-1

National Speakers Association (NSA)

address, ref-1

goals, ref-1

Professional Emphasis Groups (PEGs), ref-1

resources/benefits, ref-1

Toastmasters International (TI)

address, ref-1

club locations, ref-1

philosophy, ref-1

resources/benefits, ref-1

Smedley, Ralph C., ref-1

over-assertiveness, ref-1

P

pacing, ref-1

packages, mailing to government agencies, ref-1

paragons, ref-1

parents, children/parents, ref-1

criticism, ref-1

guidelines, ref-1

see also family

passivity, ref-1, ref-2

passive-aggressive behavior, ref-1, ref-2

vs. assertiveness, ref-1

patterns of speech, ref-1

payments

collecting, ref-1

collection agencies, ref-1, ref-2

collection letters, ref-1

customer types, ref-1

customer/business relationship, ref-1

e-mail, ref-1

legal aspects, ref-1

libelous statements, ref-1

phone calls, ref-1, ref-2

repayment plans, ref-1

software, ref-1

time, ref-1

tips, ref-1

perceptions, others’, ref-1, ref-2

performance appraisals, ref-1

personal evaluations, ref-1

preparing, ref-1

self-image, ref-1

tips, ref-1

Perot, Ross, ref-1

personal satisfaction, ref-1, ref-2

personality types, ref-1

phone calls

government agencies, ref-1, ref-2

chain of command, ref-1

phrases, ref-1

response time, ref-1

tips, ref-1

voice mail, ref-1

holding, ref-1

payment collection, ref-1, ref-2

shopping, ref-1

physical aspects

attractiveness, ref-1

benefits, ref-1

height, ref-1

self-confidence, ref-1

weight, ref-1

physical assertiveness, ref-1

assessing, ref-1

body language

exercises, ref-1

eye contact, ref-1

facial expressions, ref-1

gestures, ref-1

self-image, ref-1

tips, ref-1

voice, strength/quality, ref-1

vs. vocal assertiveness, ref-1

population growth, necessity of assertiveness, ref-1

positive self-talk, ref-1, ref-2

posture, ref-1

practicing, ref-1

priorities

determining, ref-1

energy allocation, ref-1

see also desires/needs, determining

privilege of the platform, ref-1

profanity, ref-1

professional organizations, ref-1

address, ref-1

American Society for Training and Development (ASTD)

address, ref-1

mailing lists, ref-1

philosophy, ref-1

resources/benefits, ref-1

International Society for Performance Improvement (ISPI)

philosophy, ref-1

resources/benefits, ref-1

National Speakers Association (NSA)

goals, ref-1

resources/benefits, ref-1

Professional Emphasis Groups (PEGs), ref-1

Toastmasters International (TI)

address, ref-1

club locations, ref-1

philosophy, ref-1

resources/benefits, ref-1

Smedley, Ralph C., ref-1

professionalism, ref-1

promotions, ref-1, ref-2

public meetings

attention-getting techniques, ref-1

criticisms, sharing, ref-1

guidelines, ref-1

speaking extemporaneously, ref-1

tips, ref-1

public speaking, ref-1, ref-2

meetings, ref-1

non-native speakers, ref-1

practicing, ref-1

Pulling Your Own Strings, ref-1

Q-R

question-and-answer sessions, workplace, ref-1

raises, ref-1, ref-2

asking for, ref-1

phrases, ref-1

tips, ref-1

record-keeping

consumer complaints, ref-1

neighborhood incidents, ref-1

relatives, ref-1

see also family

repayment plans, ref-1

requests

declining, in-laws, ref-1

making, neighbors, ref-1

rights of others, ref-1

risk-taking, ref-1

S

salespeople

cars, ref-1

door-to-door, ref-1

telemarketers, ref-1

samples

letters

collection letter, ref-1

complaints, ref-1, ref-2

thank you notes, ref-1

SBA (Small Business Administration), ref-1

collection agencies, ref-1

scenarios, ref-1, ref-2

self-confidence

assertiveness, ref-1

building, ref-1

achievements, ref-1

attitude, ref-1

criticisms, ref-1

empowering, ref-1

expectations, ref-1

inner peace, ref-1

mistakes, learning from, ref-1

observing others, ref-1

others’ perceptions, ref-1

personal bests, ref-1

personal satisfaction, ref-1, ref-2

preparing, ref-1

roles, ref-1

self-talk (positive), ref-1, ref-2

smiling, ref-1

trust, ref-1

visualization, ref-1

characteristics, ref-1

decision-making, ref-1

guidelines, ref-1

height, ref-1

lack of, ref-1

media influence, ref-1

negative self-talk, ref-1

self-doubt, ref-1

necessity for assertiveness, ref-1

optimism, ref-1

risk-taking, ref-1

social situations, ref-1

supervision, ref-1

uncertainty, ref-1

vocal, ref-1

articulation, ref-1

conveying on Internet, ref-1

lack of, ref-1

strengthening exercises, ref-1

tips, ref-1

tone of voice, ref-1

workplace situations

career coaches, ref-1

commitment to work, ref-1

decision-making, ref-1

employment contracts, ref-1

product/service knowledge, ref-1

professionalism, ref-1

question-and-answer sessions, ref-1

volunteering, ref-1

wardrobe, ref-1

see also attitude

self-image, ref-1

performance evaluations, ref-1

physical assertiveness, ref-1

self-talk, building self-confidence, ref-1, ref-2

sexual harassment, ref-1

comeback phrases, ref-1

Equal Employment Opportunity Commission (EEOC), ref-1

men, ref-1, ref-2

motives, ref-1

public situations, ref-1, ref-2

recurring incidents, ref-1

superiors, ref-1

shopping

filing complaints

Call for Action, ref-1

company headquarters, finding, ref-1

complaint letters, ref-1

tips, ref-1

shopping by phone, ref-1

waiting in line, ref-1

short people

disadvantages, ref-1

tips, ref-1

Small Business Administration (SBA), ref-1

collection agencies, ref-1

small-claims court, see court action smiling, ref-1

social situations, self-confidence, ref-1

societal influences, ref-1

businesses, ref-1

societal expectations, men/women, ref-1

software, payment collection, ref-1

speaking, ref-1

advancement opportunities, ref-1

body language, ref-1

meetings

public, ref-1

work-related, ref-1

non-native speakers

cross-cultural assertiveness, ref-1

cultural norms, ref-1

tips, ref-1

practicing, ref-1

speech patterns, ref-1

strengthening exercises, ref-1

speech patterns, ref-1

spouses, communication techniques, ref-1

fallibility, admitting, ref-1

nonverbal communication, ref-1

phrases, ref-1

supporting, ref-1

tips, ref-1

staff members, see subordinates

Standard & Poor’s Register of Corporations, ref-1

Standard Directory of Advertisers, ref-1

subordinates

approaching supervisors

communication techniques, ref-1

good news/bad news, ref-1

personal attributes, ref-1

raises, asking for, ref-1, ref-2

support system, ref-1

tips, ref-1

workload increases, ref-1

communicating with, ref-1

assignments, ref-1

difficult topics, ref-1

making requests to, ref-1

nonverbal communication, ref-1

response time, ref-1

timing, ref-1

encouraging, ref-1

helping, ref-1, ref-2

problems, ref-1

working with supervisors, ref-1

supervisors

approaching

communication techniques, ref-1

employee skills, ref-1

good news/bad news, ref-1

personal attributes, ref-1

raises, asking for, ref-1, ref-2

support system, ref-1

tips, ref-1

workload increase, ref-1

authority/power, ref-1

employee accomplishments, recognizing, ref-1

first-time, ref-1

self-confidence, ref-1

subordinates, talking to

assignments, ref-1

difficult topics, ref-1

encouraging, ref-1

helping, ref-1, ref-2

honesty, ref-1

problems, ref-1

response time, ref-1

T

Talking from Nine to Five, ref-1

technology

effects of

businesses, ref-1

interpersonal relationships, ref-1

workplace, ref-1

telemarketing, ref-1, ref-2

Telephone Preference Service, ref-1

thank you note sample, ref-1

The Day America Told the Truth, ref-1, ref-2, ref-3

Thomas Register of American Manufacturers, ref-1

TI (Toastmasters International)

address, ref-1

club locations, ref-1

philosophy, ref-1

resources/benefits, ref-1

Smedley, Ralph C., ref-1

tone of voice

self-confidence, ref-1

strength/quality, ref-1

vocal self-confidence, ref-1

town meetings

attention-getting techniques, ref-1

criticisms, sharing, ref-1

guidelines, ref-1

speaking extemporaneously, ref-1

tips, ref-1

Trade Names Dictionary, ref-1

traffic tickets, contesting, ref-1

trespassing, ref-1

trust, ref-1

Tung Fu: The Art of Verbal Self-Defense, ref-1

U-V

U.S. Equal Employment Opportunity Commission (EEOC), ref-1

visualization, ref-1

vocal assertiveness, vs. physical assertiveness, ref-1

vocal self-confidence

conveying on Internet, ref-1

lack of, ref-1

strengthening exercises, ref-1

breathing, ref-1

diagragmatic breathing, ref-1

pronunciation exercises, ref-1

warm drinks, ref-1

tips, ref-1

tone of voice, ref-1

voice

speaking lessons, ref-1

strength/quality, physical assertiveness, ref-1

volunteering, ref-1

gaining self-confidence, ref-1

voting, ref-1

W-X-Y-Z

wardrobe, self-confidence, ref-1

wealth, ref-1

weight, ref-1

criticisms, responding to, ref-1

Why Climb the Corporate Ladder When You Can Take the Elevator?, ref-1

women

attractiveness/ assertiveness level, ref-1

dating

limits, setting, ref-1

misconceptions about men, ref-1

phrases, ref-1

men/women

assertiveness, ref-1

sensitivity, ref-1

societal expectations, ref-1

sexual harassment

motives, ref-1

phrases, ref-1, ref-2

public situations, ref-1

recurring incidents, ref-1

superiors, ref-1

societal expectations, ref-1

workplace situations

aggressiveness vs. assertiveness, ref-1

gender biases, ref-1

workplace situations

advancement, ref-1

assignments, ref-1

attitude, ref-1

career coaching, ref-1

co-workers

criticisms, ref-1

getting to know, ref-1

groups, ref-1, ref-2

interpersonal communication, ref-1

listening, ref-1

networking, ref-1

non-assertiveness, ref-1

perceptions, ref-1, ref-2

rhetorical questions, ref-1

tension between, ref-1

desires/needs, determining

benefits/special packages, ref-1

online capabilities, ref-1

resources/support, ref-1

directness, ref-1

Equal Employment Opportunity Commission (EEOC), ref-1

morale, ref-1

networking, ref-1

non-assertiveness vs. assertiveness

advancement, ref-1

dedication, ref-1

enthusiasm, ref-1

raises, ref-1, ref-2

organization, ref-1

over-assertiveness, ref-1

professionalism, ref-1

performance appraisals

personal evaluation, ref-1

preparing, ref-1

self-image, ref-1

tips, ref-1

personal attributes, ref-1

promotions, ref-1, ref-2

raises, ref-1

asking for, ref-1, ref-2

phrases, ref-1

self-confidence

career coaches, ref-1

commitment to work, ref-1

decision-making, ref-1

employment contracts, ref-1

product/service knowledge, ref-1

professionalism, ref-1

volunteering, ref-1

wardrobe, ref-1

sexual harassment, ref-1

men, ref-1

motives, ref-1

phrases, ref-1

recurring incidents, ref-1

superiors, ref-1

skills, ref-1

societal changes, ref-1

subordinates, talking to

assignments, ref-1

communicating, ref-1

difficult topics, ref-1

encouraging, ref-1

helping, ref-1, ref-2

honesty, ref-1

problems, ref-1

response time, ref-1

supervisors, approaching

authority/power, ref-1

communication techniques, ref-1

employee accomplishments, ref-1

employee skills, ref-1

good news/bad news, ref-1

personal attributes, ref-1

raises, asking for, ref-1, ref-2

support system, ref-1

tips, ref-1

workload increases, ref-1

technology, ref-1

women, ref-1

workload increases

phrases, ref-1

resources, ref-1

young adults, ref-1

Web sites, career coaching, ref-1

You Just Don’t Understand, ref-1

young adults

guidelines, ref-1

practicing, ref-1

tips, ref-1