EAPs. See Employee assistance programs (EAPs)
Economic strikes, 487
Educational attainment, 127
Educational attainment of Latinos, 132
EEO. See Equal Employment Opportunity (EEO)
EEOC. See Equal Employment OpportunityCommission (EEOC)
EFCA (Employee Free Choice Act), 482
Egalitarianism, trends in, 15
Egalitarian pay system, 296
EI (employee involvement) groups, 477–478
E-learning, 246
Electronic bulletin boards, 406
Electronic communication
e-mail, 406–408
explanation of, 406
multimedia, 409–410
social networking, 408–409
Electronic monitoring
of employee Internet use, 14
for employee theft, 437–440
examples of, 428–429
explanation of, 437
Elitist pay system, 296
E-mail (electronic mail)
advantages and disadvantages of, 406–407
communication skills for,
explanation of, 406
legal issues related to, 14
privacy issues and, 407
Emergent strategies, 23–24
Emerging trends cases
beryllium, 525–526
diversity, 145–146
electronic monitoring, 38–39
freelancers, 495–496
nonmonetary compensation, 298–299
one job, many roles, 180
overtime pay, 320–321
terrorism, 562
workers with disabilities, 111
work-life balance, 79
Emotional stability, 166
Empirical validity, 164
Employee assistance programs (EAPs)
benefits of, 417–418
explanation of, 415
problems addressed in, 520–521
statistics for, 417
steps in, 416–417
Employee attitude surveys, 413–414
Employee benefits. See also Compensation; Compensation plans; Compensation systems; specific benefits
benefits amount, 367
child-care, 396–397
communication of, 390–391
cost of, 363–364
defined, 287
disability income, 369
employee services, 387–389
example of, 360–361
explanation of, 361–363
flexible, 363, 367, 389, 390
global perspective on, 362, 388–389
health insurance, 364, 373–379
insurance plans, 384–385
labor unions and, 492–493
legally required, 364, 367–373
managerial perspective on, 361
Medicare, 369
paid time off, 385–387
for part-time employees, 365–366
retirement plans, 364, 381–384
Social Security, 367–369
strategies regarding, 366–367
survivor benefits, 369
terms related to, 363
types of, 364
unemployment insurance, 370–372
unpaid leave, 372–373
workers’ compensation, 369–370
Employee development
benefits of, 455
employee training vs., 237–239
in unionized companies, 491–492
Employee discipline
for alcohol-related misconduct, 454
basic standards for, 448
for bullying behaviors, 452–454, 524–525
explanation of, 444–445
grievance involving, 490
for illegal drug use, 454–455
for insubordination, 452
just cause standard of, 448–449
mistakes to avoid when administering, 449–450
for poor attendance, 450–451
for poor performance, 451–452
positive, 446–447
preventing need for, 455–456
progressive, 445–446
right to appeal, 449
steps for, 444–445
Employee diversity
as asset, 123
career development and, 265–266
categories of, 126–137
cultural competency and, 229
explanation of, 119
managerial perspective on, 118–119
statistics for,
trends in, 120–121
Employee diversity management
affirmative action vs., 120
challenges in, 124–126, 142
as corporate strategy, 124
function of, 120
marketing strategies and, 123–124
strategies for, 137–142
Employee feedback programs
appeals procedures as, 414–415
employee attitude surveys as, 413–414
explanation of, 413
Employee Free Choice Act (EFCA), 482
Employee handbooks, 404–406, 431
Employee health programs. See also Health insurance
employee assistance programs, 520–521
wellness, 15, 378–379, 385, 521–522
Employee involvement (EI) groups, 477–478
Employee noncompete agreements, 114–115
Employee recognition programs
explanation of, 418
recognition awards as, 419–420
suggestion systems as, 418–419
Employee recruitment/selection
to avoid problem employees, 455
challenges in, 155–157
costs of, 184–185
credit checks, 439–440
forecasting techniques and, 154–155
global, –
human resources supply and demand and, 150–155
job analysis and, 58
legal issues in, 173–174, 511
managerial perspective on, 150
misrepresentation of information on job applications, 15–16, 177
negligent hiring and, 174, 515
software for, –
Employee relations
audiovisual communications and, 406
choices related to, 26–27
communication and, 401–403. See also
Communication
electronic communications and, 406–413
employee assistance programs, 415–418
employee feedback programs and, 413–415
employee handbooks and, 404–406, 431
employee recognition programs and, 419–420
function of, 400
informal communications and, 411–413
information dissemination programs and, 403–404
managerial perspective on, 400
in unionized companies, 493
written communications and, 405–406
Employee relations policies, 400
Employee relations representatives, 400
Employee retention, 200–201
Employee Retirement Income Security Act (ERISA) of 1974, 380, 492–493
Employee rights
choices related to, 27
contractual, 430–431
electronic monitoring and, 428–429, 437–440
to ethical treatment, 431–432
explanation of, 429–430
to free speech, 433–434
moonlighting and, 442
office romances and, 442–444
to privacy, 432–433, 439
random drug testing and, 435–437
statutory, 430
whistle-blowing and, 440–442, 460–462
Employees
alcohol-impaired, 454
college interns as, 72
contract, 71–72
drug-impaired, 454–455
exempt, 313
line,
mental health problems of, 520–521, 526–527
nonexempt, 313
orientation and socialization process for, 254–255
part-time, 68–69
public-sector, 472
shortages of, 150, 151–152, 161
staff,
as stakeholders, 400
temporary, 68
Employee safety programs, 517, 519–520. See also
Workplace safety/health
Employee screening, –
Employee selection. See Employee recruitment/selection
Employee separation
benefits of, 186
costs of, 182–186
explanation of, 26, 182
involuntary, 187–189
voluntary, 186–187
Employee services, 364, 387–389
Employee Stock Ownership Plan (ESOP), 341–342
Employee training
on-the-job, 236, 244–245
antidiscrimination, 105
benefits of, 455
challenges in, 236–237
choices related to, 26
clarifying objectives of, 243–244
costs of, 185, 239–240
creativity, 250
cross-cultural, 539
cross-functional, 249
customer service, 252–253
development vs., 237–239
diversity, 138–139, 251
effectiveness of, 240–241, 258–259
employee development vs., 237–239
ethics, 251–252, 259
evaluation of, 253–254
expatriate, 242–243, 260, 539, 544–545
expenditures for, 11
frame-of-reference, 216–217
goals, 239
inclusiveness, 142
issues in, 236–237
on-the-job. See On-the-job training (OJT)
job analysis and, 59
legal issues related to, 254
literacy, 250–251
management of, 241–255
management perspective on, 236
multimedia technology use in, 408–409
needs assessment for, 241–243
off-the-job, 245
online,
on-the-job. See On-the-job training (OJT)
orientation and socialization, 254–255
overview of, 235–236
pay-for-performance systems and, 331
presentation techniques for, 245–248
retraining, 192, 248
skills, 248
as solution to the problem, 239
team, 51, 249–250
training, defined, 237
Employee turnover
approaches to reduce, 200–201
costs of, 155–156, 182–186, 200–201
meeting family needs to cut, 139–140
Employer rights
employment-at-will as, 434–435, 441
explanation of, 434
Employment agencies, 160
Employment-at-will
explanation of, 434
fair policy? 199
legal limitations to, 435
performance appraisal, 220
whistle-blowers and, 441
Employment contracts, 430
Employment discrimination. See also Equal Employment Opportunity (EEO) laws
adverse impact, 88
defense of charges of, 89–90
disparate treatment, 88
employment policies to avoid, 82–83
explanation of, 88
glass ceiling, 113
lawsuits resulting from, 84–85
legislation addressing, 94–98
pregnancy, 90
sexual harassment and, 90–94
trends in, –, 82–83
Empowerment, 19–20
English-only workplace policy, 108–109
Enterprise union, 475
Entrepreneurial climate, 32
Entrepreneurship, 339
Environment, 30–31
Environmental challenges
coping with, 23
explanation of,
globalization as, –
green building, 425
Internet revolution as, –
legislation, –
natural disasters as, 10
rapid change as, –
service sector skill shortages, –10
terrorism, 10
work and family roles as,
workforce diversity as, –
Equal employment opportunity (EEO)
avoiding pitfalls related to, 105–109
background of, 83, 125
employee resentment regarding, 125–126
honesty, 105
in international context, 551–553
Equal employment opportunity (EEO) laws. See also specific laws
Age Discrimination in Employment Act of 1967, 95–96
Americans with Disabilities Act of 1990, 96–98
Civil Rights Act of 1991, 94–95
employee discipline and, 447
enforcement of, 99–103
Equal Pay Act of 1963, 87
Executive Order 11246, 95
explanation of, 86
listing of, 103–104, 116–117
regulations, 100
Title VII of the Civil Rights Act of 1964, 87–88
Equal Employment Opportunity Commission (EEOC)
on alternative dispute resolution, 106
on Americans with Disabilities Act, 97, 98
functions of, 99–100, 430
on job application information requests, 106, 107–108
on reporting requirements, 105
on sexual harassment, 85, 90
Uniform Guidelines on Employee Selection Procedures, 89
Equal Pay Act (EPA) of 1963, 87, 314–315
ERISA, 380, 492–493
ESOP (Employee Stock Ownership Plan), 341–342
Ethical issues
career anchors and, 268, 283–284
collective bargaining and, 483–484
data use and, 13–14
employee unethical behavior, 231
employment-at-will and, 199
globalization and, 557–558
layoff survivors and, 194–195
misrepresentation of information on job applications and, 15–16, 177
overview of, 18–19
pay-for-performance systems and, 326–329
performance appraisals as, 211–212
unethical behaviors, 326
Ethical treatment, 431–432
Ethics/social responsibility
background checks, 459–460
career anchors and, 283–284
child-care policy, 396–397
college student unpaid internships, 78–79
compensation, 319
diversity, 146–147
employee noncompete agreements, 114–115
employee relations, 423
employee training, 259
employment-at-will and, 199
foreign bribes, 563–564
fraudulent job applications, 177
going green, 425
human resources, 19
international challenges, 557–558
layoff survivors and, 194–195
merit pay, 358–359
penalty for unhealthy habits, 394–395
rank and yank, 228
recruitment and hiring process, 172, 179
sustainability, 40
teachers paying for students’ welfare, 294
unions, 496–497, 498–499
whistle-blowing, 460–462
workplace bullies, 524–525
Ethics training, 251–252, 259
Ethnocentric management approach, 536
Evaluation hiring, 161
Evaluation phase, 241
Executive Order 11246, 95, 173–174
Executives. See also Chief executive officers (CEOs)
golden parachutes for, 347
long-term incentives for, 347
pay-for-performance plans for, 344–349
perks for, 348–349
salary and short-term incentives for, 346–347
Exempt employees, –, 313
Exit interviews, 185
Expatriates
advantages and disadvantages of using, 537
assignment challenges for, 538–542
career development for, 546–548
compensation for, 548–549
difficulties of return for, 540–542
explanation of, 532
HR department services for, 549
needs assessment for, 242–243
political risks and, 546
selection of, 542–543
training for, 242–243, 260, 539, 544–545
using mix of host-country employees with, 536–538
women as, 549–550
Exporting firms, 556–559
Extended leave, 140
External control, 19
External labor market, 151
Extrinsic rewards, 330–331
Extroversion, 166
