About the Author

John Jordan is a clinical professor in the Department of Supply Chain & Information Systems at Penn State University. In a decade away from academia, he directed Internet research at the Ernst & Young Center for Business Innovation, then served in Capgemini's Office of the Chief Technology Officer. His consulting experience extends across industries and geography, with engagements on four continents. John holds a PhD from the University of Michigan as well as a master's from Yale University, and graduated magna cum laude from Duke University. He has won teaching awards at Michigan, Harvard, and Penn State.