Now you might think, I operate (for example) an e-commerce application. What is this question about? There is a simple answer: the operation of the e-commerce application is only the highest level, in fact, the process comprises at least the following workloads:

• Identifying customers
• Registering new customers
• Browsing products
• Placing orders
• Status of orders
• All administrative tasks such as maintaining the product catalog or generating month-end reports