As the number of request types grows, you can group similar request types into groups. Therefore, when customers visit the portal, all the request types will be organized logically, making navigation much easier. For example, as shown in the following screenshot of a customer portal, we have six request type groups, where the first five come with Jira Service Desk's project templates, and there's a custom sixth, Sample Group. When clicking on Sample Group, we have the three request types that customers can raise:

As we have already seen in the Setting up request types section, you can add one or more groups to a request type. You can select one of the existing groups, or create a new group, by simply typing in the new group's name. When a request type belongs to two or more groups, it will be displayed when each of the groups is selected on the portal.