In this chapter, you learned how to use Jira Service Desk to transform Jira into a powerful service desk solution. Jira Service Desk is designed based on many of Jira's out-of-the-box features, such as a workflow engine and search query (JQL), and provides a brand new user interface to remove the friction caused by the old Jira interface. This makes the overall experience a lot more pleasant for customers.

This is the final chapter and the end of our journey. Throughout this book, we looked at the various offerings in the Jira product family and how they can be used to bring value to your organization. Whether you need a project management tool to run agile projects, a service desk solution to support your customers, or simply a tool to better manage and track tasks, Jira has it covered.

We also looked at how you, as an administrator, can install, morph, and adapt it to your environment and use cases. Features such as custom fields and workflows make Jira a very flexible solution that can adapt to your requirements. These features can be further extended by third-party add-ons; we have introduced several popular ones that can bring more capabilities to Jira, and they are just a few out of thousands, more available. Now, it is your job to discover and try other add-ons to enhance your and your users' experience using Jira, and to make it a success.