Technology has been  moving fast in recent times, and so IT operations need to keep up with that, where hardware and software inventories are procured from multiple vendors. Enterprises are building a hybrid cloud, so you need to handle both on-premises and cloud operations. All modern systems have a decidedly more extensive user base, with various microservices working together and millions of devices connected in the network. There are many moving parts in an IT operation, so this makes it difficult to run things manually.

Organizations maintain agility, and operations have to be faster to avail the required infrastructure for new service development and deployment. The operations team has a more significant responsibility to keep services up and to run and recover quickly in case of an event. Now, it is required to take a proactive approach in IT operations, rather than waiting for an incident to happen and then reacting.

Your operations team can work very efficiently by applying automation. Manual jobs need to be automated so that the team can focus on more strategic initiatives rather than getting overworked with tactical work. Spinning up a new server or starting and stopping services should be automated by taking an infrastructure as code (IaC) approach. Automating active discovery and response for any security threat is most important, to free up the operations team. Automation allows the team to devote more time to innovation.

For your web-facing application, you can detect anomalies in advance before they impact your system, using machine learning prediction. You can raise an automated security ticket if someone exposes your server to the world with HTTP port 80. You can pretty much automate the entire infrastructure and redeploy it multiple times as a one-click solution. Automation also helps to avoid human error, which can occur even if a person is doing the same job repetitively. Automation is now a must-have friend for IT operations.