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by Philippe Korda
The Five Golden Rules of Negotiation
Title Page
Copyright
Abstract
Keywords
Contents
Foreword
Prologue
Part I: Become an Expert: Master the Five Golden Rules of Negotiation
Chapter 1: The Crucial Prerequisite
Margaret Peake’s Office, 2 Years Earlier
In the Restaurant
The Crucial Prerequisite: Know What You Want
What Do You Do When Things Get Difficult?
Chapter 2: How to Set Your Initial Offer
Margaret Peake’s Office, 2 Years Earlier
In the Restaurant
Golden Rule No. 1: Have the Courage to Set a High Initial Demand
How Do You Apply Golden Rule No. 1 When Things Get Difficult?
Chapter 3: How to Respond to the Other Party’s Initial Attacks
Margaret Peake’s Office, 7 Years Earlier
In the Restaurant
Golden Rule No. 2: When Asked for a Concession, Always Respond First With a Defense of Your Offer
Amateurs and Professionals
How Do You Apply Golden Rule No. 2 When Things Get Difficult?
Chapter 4: Never Make a Concession Without Getting Something in Return
Margaret Peake’s Office, 6 Years Earlier
In the Restaurant
Margaret Peake’s Office, 7 Years Earlier
In the Restaurant
Golden Rule No. 3: Only Grant a Concession if You Get Something in Return
How Do You Apply Golden Rule No. 3 When Things Get Difficult?
Chapter 5: How to Avoid Giving Away More Than Necessary
Carl Ritchie’s Office, 8 Years Earlier
In the Restaurant
Golden Rule No. 4: If You Have to Give Ground, Do So in Small Steps
How Do You Apply Golden Rule No. 4 When Things Get Difficult?
A Tool for the Implementation of Golden Rules 3 and 4: The Concessions Matrix
Chapter 6: How to Guide Negotiations to a Successful Conclusion
The Boardroom, 2 Years Earlier
In the Restaurant
Golden Rule No. 5: Ensure You Lead the Negotiation Toward Its Conclusion
Principles for Implementing Golden Rule No. 5
How Do You Apply Golden Rule No. 5 When Things Get Difficult?
Part II: Become a Guru: Anticipate Your Opponent’s Moves
Chapter 7: How to Distinguish Apparent Demands From Real Demands
Margaret Peake’s Office, 5 Years Earlier
In the Restaurant
The Secret of the Expert Negotiator
What Do You Do When Things Get Difficult?
Chapter 8: How to Shift the Balance of Power Between Buyer and Seller
Boardroom, 2 Weeks Earlier
In the Restaurant
What Are Your Opponent’s Intrinsic Powers?
A Negotiator’s Personal Ability to Optimize the Effectiveness of His or Her Power
How Can You Shift an Unfavorable Balance of Power in Your Favor?
Chapter 9: How to Avoid the Traps of Professional Negotiators
Margaret Peake’s Office, 10 Years Earlier
In the Restaurant
The Traps of the Professional Negotiators
In the Restaurant
Boardroom, 9 Years Earlier
In the Restaurant
Some Other Traps of the Professional Negotiator
Avoiding the Traps of the Professional Negotiator: Four Recommendations
Chapter 10: How to Analyze and Exploit Decision-Making Processes
Margaret Peake’s Office, 10 Years Earlier
In the Restaurant
The Players
The Real Objective of Each Player
The Resources and Constraints of Each Player
The Rational Strategies of the Players
Your Personal Strategy
Part III: Become a Legend: Develop Exceptional Negotiating Skills
Chapter 11: Get “the Enemy” on Your Side
Margaret Peake’s Office, 10 Years Earlier
In the Restaurant
Establishing a Good Rapport With Your Counterpart Is Vital for the Successful Negotiator
Chapter 12: How to Handle Bluffs and Detect Lies
Margaret Peake’s Office, 6 Years Earlier
In the Restaurant
How to Use the Bluff Properly During Negotiations
Decoding Lies
What Do You Do When Things Get Difficult?
Chapter 13: Dealing With Difficult Discussions—Tactfully
Margaret Peake’s Office, 1 Year Earlier
In the Restaurant
Develop Your Listening and Observational Skills
Be the One Who Asks the Questions
Be the Person Who Sums Up, Talks Positively, and Steers the Negotiations
Chapter 14: “Take It or Leave It”
Margaret Peake’s Office, 4 Years Earlier
In the Restaurant
“Take It or Leave it”: A Tactic That Takes Many Forms
“Take It or Leave It”: Game Over…or Is It?
In General
Epilogue
Carl Ritchie Applies Margaret Peake’s Advice
Notes
Chapter 3
Chapter 11
Announcing the Business Expert Press Digital Library
Announcing the Business Expert Press Digital Library
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Carl Ritchie Applies Margaret Peake’s Advice
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Chapter 3
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