References

Providing context

Bennis, W. G., & Nanus, B. (1997). Leaders: Strategies for Taking Charge (Second ed.). New York: HarperCollins Publishers, Inc., p. 129.

Covey, S. (1990). The 7 Habits of Highly Effective People. New York: Simon & Schuster, p. 287.

Truth 1

AIS: The American Institute of Stress. "Job stress." Retrieved February 9, 2007 from www.stress.org

Cohen, J. M. (2007). "The Brain and New Age Rhetoric," JM Cohen Associates Journal, Volume 4, No. 2., p.4.

Heathfield, S. M. "Understanding Stress and Workplace Stress." Retrieved March 13, 2007 from http://humanresources.about.com/od/stressandtimemanagement/a/stress_time.htm

Truth 2

Bennis, W. G., & Nanus, B. (1997). Leaders: Strategies for Taking Charge (Second ed.). New York: HarperCollins Publishers, Inc., p. 37–39.

Coles, R. (2001). Lives of Moral Leadership: Men and Women Who Have Made a Difference. New York: Random House, p. 129.

Kouzes, J. M., & Posner, B. Z. (1995). The Leadership Challenge: How to Get Extraordinary Things Done in Organizations. San Francisco, CA: Jossey-Bass Inc., Publishers, p. 214.

Kuczmarski, S. S. & Kuczmarski, T.D. (1995). Values-based Leadership: Rebuilding Employee Commitment, Performance & Productivity. Englewood Cliffs, NJ: Prentice Hall, Inc., p. 109.

Long, S. (2002). Competitive Intelligence: An Organizational Development Initiative Regarding Performance Enhancement, Leadership Development and Cultural Transformation. Colorado Springs, CO: Motere Institute, p. 22.

Smye, M. (1998). Is It Too Late to Run Away and Join the Circus? A Guide for Your Second Life. New York: Macmillan Publishing, p. 73.

Truth 3

Bolles, R. N. (1996). What Color Is Your Parachute? Berkeley, CA: Ten Speed Press, p. 174–175.

Cho, J. Lessons in employee appreciation. The Star-Ledger. February 8, 2007, p. 51.

Musbach, T. "Many workers to consider new jobs in 2007." Retrieved January 3, 2007 from http://hotjobs.promotions.yahoo.com/cci/article.php)

Sartain, L., & Finney, M. (2003). HR from the Heart. American Management Association: New York, p. 36–37, 78–81.

Truth 4

Watkins, M. (2003). The First 90 Days. Boston, MA: Harvard Business School Publishing. p. 216–223.

Watts, P. M. (2007, February). The Annual Human Resources Roundtable—2007. The chief human resource officer—achieving success in the first 100 days (lecture notes). Sponsored by HRD Consultants and Philosophy IB. The Princeton Club: New York.

Truth 5

Hackman, J. R. (2002) Leading Teams: Setting the Stage for Great Performances. Boston, MA: Harvard Business School Press, p. 223–225.

Truth 6

Kotter, J. P. (1996). Leading Change. Boston, MA: Harvard Business School. p. 25–31.

Truth 7

"Attitudes drive behavior." Retrieved March 19, 2007 from http://www.as.wvu.edu/~sbb/comm221/chapters/abc.htm. September 15, 1996; Copyright SBB, 1996.

Bennis, W. G., et al. (advisory board) (2002). Business: The Ultimate Resource. Cambridge, MA: Perseus Publishing, p. 1152–1153.

Hiam, A. (2003). Motivational Management. American Management Association: New York, p. 28–31; 82–83, 160–163.

Truth 8

Hyland, P. (personal communication, July 4, 2006).

Pelligrini, F. (2002). "Person of the Week: 'Enron Whistleblower'" Sherron Watkins. Time Magazine in partnership with CNN, January 18. Retrieved July 1, 2007 from http://www.time.com/time/printout/0,8816,194927,00.html

Pritchett, P., & Pound, R. (1993). High-velocity Culture Change—A Handbook for Managers. Dallas, Texas: Pritchett & Associates, Inc., p. 24.

Society for Human Resource Management (global forum). 2002 Global Leadership Survey, Alexandria, VA.

Truth 9

Watkins, M. (2003). The First 90 Days. Boston, MA: Harvard Business School Publishing.

Truth 10

Sartain, L., & Finney, M. (2003). HR from the Heart. American Management Association: New York. p. 28–29.

Watkins, M. (2003). The First 90 Days. Boston, MA: Harvard Business School Publishing. p. 106–113.

Truth 11

Friedman, T. L. (2006). The World Is Flat: A Brief History of the Twenty-First Century. New York: Farrer, Straus and Giroux.

Truth 14

Bennis, W. G., & Townsend, R. (1995). Reinventing Leadership: Strategies to Empower the Organization. New York: William Morrow Company, p. 37.

Collins, J. C. (2001). Good to Great: Why Some Companies Make the Leap and Others Don't. New York: HarperCollins Publishers, Inc., p. 118–119.

Ellsworth, R. R. (2002). Leading with Purpose. Stanford, CA: Stanford University Press. p. 97.

Hamel, G., & Prahalad, C. K. (1994). Competing for the Future: Breakthrough Strategies for Seizing Control of Your Industry and Creating the Markets for Tomorrow. Boston, MA: Harvard Business School Press, p. 16–17.

Kotter, J. P. (1996). Leading Change. Boston, MA: Harvard Business School, p. 68–69, 72.

Kouzes, J. M., & Posner, B. Z. (1995). The Leadership Challenge: How to Get Extraordinary Things Done in Organizations. San Francisco, CA: Jossey-Bass Inc., Publishers, p. 97, 124.

White, R. March 29, 2007, private conversation.

Truth 15

Badaracco, J. L., & Ellsworth, R. R (1989). Leadership and the Quest for Integrity. Boston, MA: Harvard Business School Press, p. 49.

Mercer Delta Consulting, LLC. (1998). "The congruence model: a roadmap for understanding organizational performance." Mercer Delta Insights. New York: Mercer Delta Consulting, LLC, p. 6.

Price Waterhouse Change Integration Team. (1995). Better Change: Best Practices for Transforming Your Organization. New York: Irwin Professional Publishing. p. 7–10.

Tregoe, B., Zimmerman, J. W., Smith, R.A., & Tobia, P. (1989). Vision in Action: Putting a Winning Strategy to Work. New York: Simon & Schuster, p. 38.

Truth 16

Hiam, A. (2003). Motivational Management. New York: American Management Association, p. 89.

Price Waterhouse Change Integration Team. (1995). Better Change: Best Practices for Transforming Your Organization. New York: Irwin Professional Publishing. p. 15–21.

Truth 17

Bennis, W. G. et al. (advisory board). (2002). Business: The Ultimate Resource. Cambridge, MA: Perseus Publishing, p. 1044.

Blanchard, K., & O'Connor, M. (1997). Managing by Values. San Francisco, CA: Berrett-Koehler Publishers, Inc., p. 39–44.

Coles, R. (2001). Lives of Moral Leadership: Men and Women Who Have Made a Difference. New York: Random House, p. 129.

Collins, J., & Porras, J. I. (2002). Built to Last: Successful Habits of Visionary Companies. New York: HarperCollins Publishers, Inc., p. 48.

Collins, J. C. (2001). Good to Great: Why Some Companies Make the Leap and Others Don't. New York: HarperCollins Publishers, Inc., p. 195.

Gittell, J. H. (2003). The Southwest Airlines Way, McGraw-Hill, New York, p. 42.

Kouzes, J. M., & Posner, B. Z. (1995). The Leadership Challenge: How to Get Extraordinary Things Done in Organizations. San Francisco, CA: Jossey-Bass Inc., Publishers, p. 213–215.

Kuczmarski, S. S., & Kuczmarski, T. D. (1995). Values-based Leadership: Rebuilding Employee Commitment, Performance & Productivity. Englewood Cliffs, NJ: Prentice Hall, Inc., p. 53–58.

Maister, D. (1997). True Professionalism: The Courage to Care About Your People, Your Clients, and Your Career. New York: The Free Press, p. 75.

Pride, D. T. (1994 est.). A Values Based Approach to Creating Alignment in Organizations. Centre for Enabling Leadership. Goring on Thames, Oxfordshire, England, p. x, 3.

Truth 18

Bennis, W. G., & Townsend, R. (1995). Reinventing Leadership: Strategies to Empower the Organization. New York: William Morrow Company, p. 130–136.

Catell, R. B., Moore, K., & Rifkin, G. (2004). The CEO and The Monk: One Company's Journey to Profit and Purpose. New York: John Wiley & Sons, Inc.

O'Toole, J. (1996). Leading Change—The Argument for Values-Based Leadership. New York: Ballantine Books, p. 74–75.

Truth 19

Crawford, V. (1988). From Confucius to Oz. Singapore; Landmark Books. p. 80.

Truth 20

Price Waterhouse Change Integration Team. (1995). Better Change: Best Practices for Transforming Your Organization. New York: Irwin Professional Publishing. p. 81–91.

Tubbs, S. L., & Moss, S. (1977). Human communication. New York: Random House, Inc., p. 13.

Truth 21

Farace, R. V., Monge, P. R., & Russell, H. M. (1977). Communicating and Organizing. Reading, MA: Addison-Wesley Publishing Company, p. 104–125.

Lewis, K. R. (March 9, 2007). "Mental overload." The Star-Ledger, p. 35, 39.

Truth 22

Kotter, J. P. (1996). Leading Change. Boston, MA: Harvard Business School, p. 115.

Kouzes, J. M., & Posner, B. Z. (1995). The Leadership Challenge: How to Get Extraordinary Things Done in Organizations. San Francisco, CA: Jossey-Bass Inc., Publishers, p. 124–126.

Truth 23

Bjelland, O. M. (1994). Organizing for global renewal. The Performance Agenda—Managing Change in the New Economy. Oslo, Norway: The Performance Group, p. 51–64.

DePree, M. (1992). Leadership Jazz. New York: Bantam Doubleday Dell Publishing Group, Inc., p. 26–32.

Hamel, G., & Prahalad, C. K. (1994). Competing for the Future: Breakthrough Strategies for Seizing Control of Your Industry and Creating the Markets for Tomorrow. Boston, MA: Harvard Business School Press, p. 66.

Mercer Delta Consulting, LLC. (1998). "The Congruence Model: A Roadmap for Understanding Organizational Performance." Mercer Delta Insights. New York: Mercer Delta Consulting, LLC, p. 2–8.

Price Waterhouse Change Integration Team. (1995). Better Change: Best Practices for Transforming Your Organization. New York: Irwin Professional Publishing, p. 105–107.

Truth 24

Haigh, W. T. (1996). "Effective retention strategies." Overview presented at the annual conference for the International Association of Corporate and Professional Recruitment, Philadelphia, p. 4.

Hamel, G., & Prahalad, C. K. (1994). Competing for the Future: Breakthrough Strategies for Seizing Control of Your Industry and Creating the Markets for Tomorrow. Boston, MA: Harvard Business School Press, p. 245.

Smart, B. D., & Smart, G. H. (1997). "Topgrading the organization." Directors & Boards. Spring.

Watkins, M. (2003). The First 90 Days. Boston, MA: Harvard Business School Publishing, p. 162–167, 170–171.

Truth 25

Bennis, W. G. et al. (advisory board). (2002). Business: The Ultimate Resource. Cambridge, MA: Perseus Publishing, p. 1125.

Sartain, L., & Finney, M. (2003). HR from the Heart. American Management Association: New York. p. 106–107.

Truth 26

Lockwood, P. J. (personal communication, March 30, 2007).

Tomassi, K. D. "Most common resume lies." Forbes.com. Retrieved May 23, 2006 from http://www.forbes.com/2006/05/20/resume-lies-work_cx_kdt_06work_0523lies_print.html

Truth 27

Grove, C., & Hallowell, W. (2002). "Diversity in business." Alexandria, VA: Society for Human Resource Management. Retrieved in June from http://shrm.org/hrresources/whitepapers_published/CMS_000235.asp#P-4_0

Hastings, R. (2006). "Research shows business benefits from diversity." Alexandria, VA: Society for Human Resource Management. August, p. 1. Retrieved from www.shrm.org/diversity/library-published/nonIC/CMS_018181.asp.

D. Pelz, "Some Social Factors Related to Performance in a Research Organization," Administrative Science Quarterly, Vol. 1, 1956.

L. Hoffman & N. Maier, "Quality and Acceptance of Problem Solutions by Members of Homogeneous and Heterogeneous Groups," Journal of Abnormal and Social Psychology, Vol. 62, 1961.

D. Hambrick & P. Mason, "Upper Echelons: The Organization as a Reflection of Top Managers," Academy of Management Review, Vol. 9, 1984.

P. McLeod & S. Lobel, "Effects of Ethnic Diversity on Idea Generation in Small Groups," paper presented at the annual meeting of the Academy of Management, 1992.

W. Watson et al., "Cultural Diversity's Impact on Process and Performance," Academy of Management Journal, Vol. 36, 1993.

Truth 28

Bliss, W. G. (2004). "Executive assimilation." Alexandria, VA: Society of Human Resource Management, November.

Truth 29

Downs, A. "Downsizing with dignity: more pitfalls of downsizing." Retrieved March 13, 2006 from http://humanresources.about.com/od/layoffsdownsizing/a/downsizing_2.htm

Downs, A. "Downsizing with dignity: you can downsize with care—for people and the business." Retrieved March 13, 2006 from http://humanresources.about.com/od/layoffsdownsizing/a/downsizing.htm

Gittell, J. H. (2003). The Southwest Airlines Way. New York: McGraw-Hill, p. 243.

Sartain, L., & Finney, M. (2003). HR from the Heart. New York: American Management Association, p. 224–228.

Truth 30

NJ Department of Personnel (July 1998). Certified Public Managers Program, Learner's Guide, Module 3, p. 12 of 46.

Schaeffer, L. D. (October 2002). "The Leadership Journey." Harvard Business Review. p. 42–47.

Society for Human Resource Management (2005). The SHRM Learning System, Section 3: Alexandria, VA: Human Resources Development.

Truth 31

Arul, M. J. "Powers of power." Institute of Rural Management, Anand. Retrieved March 20, 2007 from http://members.tripod.com/~arulmj/powers.html

Hackman, J. R. (2002). Leading Teams: Setting the Stage for Great Performances. Boston, MA: Harvard Business School Press, p. 154–155.

McClelland, D. C., & Burnham, D. H. (1976). "Power is the great motivator." Harvard business review, 54 (2); p. 100–110 as noted by Arul.

Truth 32

Buckingham, M. (March 2005). "What great managers do." Harvard business review, p. 72.

Gittell, J. H. (2003). The Southwest Airlines Way. New York: McGraw-Hill, p. 204.

Hackman, J. R. (2002) Leading Teams: Setting the Stage for Great Performances. Boston, MA: Harvard Business School Press, p. 95.

Price Waterhouse Change Integration Team (1995). Better Change: Best Practices for Transforming Your Organization. New York: Irwin Professional Publishing. p. 171–181.

Sirota, D., Mischkind, L. A., and Meltzer, M. I. (January 2006). "Stop demotivating your employees!" Harvard management update, 11 (1), p. 1.

Townsend, P., & Gebhardt, J. (1997). Five-Star Leadership: The Art and Strategy of Creating Leaders at Every Level. New York: John Wiley & Sons, Inc., p. 131.

Truth 33

Bacal, R. (2000–2006). "Performance enhancement: diagnosing performance problems." Retrieved from http://performance-appraisals.org/Bacalsappraisalarticles/articles/diagper.htm

Carnegie, D. (1981). How to Win Friends and Influence People. (Second ed.). New York: Pocket Books, p. 207-208.

Truth 34

Hiam, A. (2003). Motivational Management. New York: American Management Association, p. 188–208.

Truth 35

Keenan, F., Welch, D., Black, J., & Fairlamb, D. (April 7, 2003). "Buyout pacts that backfire." Business Week, p. 68.

Sinha, R. (personal communication, February 2, 2007).

Ligos, M. (January 5, 2003). "Executive life: boot camps on ethics ask the 'what ifs.'" The New York Times, 3, p. 12.

Truitt, M. R. (1991). The Supervisor's Handbook: Techniques for Getting Results Through Others. National Press Publications, a Division of Rockhurst College Continuing Education Center, Inc.

Truth 36

Gittell, J. H. (2003). The Southwest Airlines Way. New York: McGraw-Hill, p. 251.

"JetBlue cancels flights, to present 'Bill of Rights'." CNN. Retrieved on February 19, 2007 from http://money.cnn.com/2007/02/19/news/companies/jetblue/index.htm?eref=rss_topstories

Kouzes, J. M., & Posner, B. Z (1995). The Leadership Challenge: How to Get Extraordinary Things Done in Organizations. San Francisco, CA: Jossey-Bass Inc., Publishers, p. 165, 220–223.

McGaw, N., & Fabish, L. (January 2006). "Put Your Values to Work." Harvard Management Update, 11 (1), p. 9–10.

Truth 37

Dulye, L. (June 2006). "Get out of your office." HR magazine, p. 99–101.

Priest, D., & Hull, A. (February 18, 2007). "Soldiers face neglect, frustration at army's top medical facility." Washington Post, A-1.

Truth 38

Mas, A., & Moretti, E. "Peers at work." UC Berkeley and NBER. Retrieved August 2006 from http://www.stanford.edu/group/SITE/Web%20Session%207/Moretti_Paper.pdf

Spencer, L. M., McClelland, D. C., & Spencer, S. M. (1994). Competency Assessment Methods: History and State of the Art. Hay McBer Research Press.

Truth 39

Beccaria, D. (November 15, 2005). "Managing conflict." Presented at Kyowa Pharmaceutical Inc. as part of a personal effectiveness training module sponsored by Rutgers University, Princeton, NJ.

Hambrick, D., & Mason, P. (1984). "Upper echelons: the organization as a reflection of top managers." Academy of Management Review, 9. As noted by Grove & Hallowell, 2002, p. 1, 2.

"How to resolve conflicts at work." Retrieved on March 20, 2007 from http://www.ehow.com/how_3820_resolve-conflicts-work.html

Kilman, T., "Conflict Resolution Grid," Copyright 1993-1997; Adaptation of Kilman Grid by Pepperdine University Straus Institute for Dispute Resolution. Retrieved from http://www.nccmpi.org/assets/Nina_Lunch.pdf on August 20, 2007.

Wheeler, T. "Choosing a conflict management style." Ohio Commission on Dispute Resolution and Conflict Management. Retrieved in 1995 from http://disputeresolution.ohio.gov/schools/contentpages/styles.htm

Truth 40

Kouzes, J. M., & Posner, B. Z. (1995). The Leadership Challenge: How to Get Extraordinary Things Done in Organizations. San Francisco, CA: Jossey-Bass Inc., Publishers, p. 152–164.

Truth 41

Adams, M. (2004). Change Your Questions, Change Your Life. San Francisco, CA: Berrett-Koehler Publishers, Inc.

NJ Department of Personnel, Certified Public Managers Program, Learner's Guide. (July 1998). Module 2, p. 15–17 of 47.

Truth 42

Bennis, W. G. et al. (advisory board). (2002). Business: The Ultimate Resource. Cambridge, MA: Perseus Publishing, p. 1156–1157.

Brousseau, K. R., Driver, M. J., Hourihan, G., & Larsson, R. (February 2006). "The seasoned executive's decision-making style." Harvard Business Review, p. 113.

"Chainsaw Al: he anointed himself America's best CEO. But Al Dunlap drove Sunbeam into the ground." Business Week Online. Retrieved October 18, 1999 from http://www.businessweek.com/1999/99_42/b3651099.htm

Truitt, M. R. (1991). The Supervisor's Handbook: Techniques for Getting Results Through Others. National Press Publications, a Division of Rockhurst College Continuing Education Center, Inc.

Truth 43

Poff, P. (2006). "Legal issues." Presentation notes from Kyowa Pharmaceutical, Inc., Princeton, NJ, May 13, as part of KPI/Rutgers University Leadership Development Program.

Freeman, T. (personal communication, February 27, 2007).

White, R. (personal communication, February 27, 2007).

Truth 44

Messina, J. J., & Messina, C. M. (1999–2007). "Tools for relationships: productive problem solving." Retrieved from http://www.coping.org/relations/problem.htm

NJ Department of Personnel, Certified Public Managers Program, Learner's Guide (July 1998). Module 12, p 14 of 19.

Pritchett, P., & Pound, R. (1993). High-Velocity Culture Change: A Handbook for Managers. Dallas, Texas: Pritchett & Associates, Inc., p. 8.

Truth 45

Cohen, J. M. (2004). "When Cultures Collide," JM Cohen Associates Journal, 2 (3), p. 3

Grove, C., & Hallowell, W. (2002). "Diversity in business." Society for Human Resource Management, Alexandria, VA. Retrieved in June from http://shrm.org/hrresources/whitepapers_published/CMS_000235.asp#P-4_0

Truth 46

Goleman, D. (1995). "Emotional Intelligence." New York: Bantam Books, p. 152–153.

Kouzes, J. M., & Posner, B. Z. (1995). The Leadership Challenge: How to Get Extraordinary Things Done in Organizations. San Francisco, CA: Jossey-Bass Inc., Publishers, p. 270.

Bennis, W. G. et al. (advisory board). (2002). Business: The Ultimate Resource. Cambridge, MA: Perseus Publishing, p. 1020–1021.

Sartain, L., & Finney, M. (2003). HR from the Heart. American Management Association: New York. p. 179–180.

Truth 47

Bennis, W. G., & Nanus, B. (1997). Leaders: Strategies for Taking Charge (Second ed.). New York: HarperCollins Publishers, Inc., p. xv, 176.

Kouzes, J. M., & Posner, B. Z. (1995). The Leadership Challenge: How to Get Extraordinary Things Done in Organizations. San Francisco, CA: Jossey-Bass Inc., Publishers, p. 324.

Truth 48

Bennis, W. G., & Nanus, B. (1997). Leaders: Strategies for Taking Charge (Second ed.). New York: HarperCollins Publishers, Inc., p. 70.

Burke, R. A. (Reviewed 2002). "Strengthen your nucleus: manage the careers of high performing employees." Society for Human Resource Management, Alexandria, VA. Retrieved in July, 2007 from http://www.shrm.org/hrresources/whitepapers_published/CMS_000427.asp.

Chapman, A. (2005) www.businessballs.com

Communications Briefings, XXII (1), p. 8.

Wooden, J.R. (personal communication, August 22, 2002).

Truth 49

"Delegation: delegating authority skills, tasks and the process of effective delegation." Retrieved on April 5, 2007 from http://www.businessballs.com/delegation.htm

NJ Department of Personnel, Certified Public Managers Program, Learner's Guide. (July 1998). Module 8, p. 6 of 31.