Appendix D. Tactics

This appendix lists some examples of tactics—each to be quantified and given a specific timetable.

To support a strategic objective that delineates offering a product of superior quality, tactics might include setting specific performance goals for the following:

• An improvement in defect-free manufacturing processes
• Attaining ISO certification of all work processes and instructions
• Providing related employee training and education
• Achieving better internal audit scores
• Partnering with suppliers
• Benchmarking
• Reducing service call rates
• Implementing continuous improvement initiatives

To support a strategic objective that identifies a specific cost reduction target in a manufacturing area, tactics might include setting specific performance goals for the following:

• Increasing productivity
• Reducing scrap/waste
• Reducing material handling
• Reducing manpower
• Reducing lost time accidents
• Reducing energy costs
• Redesigning the facility layout
• Upgrading equipment
• Reducing raw materials and finished inventory
• Reducing turnover

To support a strategic objective whereby talent acquisition by becoming the employer of choice is critical, tactics might include setting specific performance goals for the following:

• Expanding advertising sources
• Increasing community exposure
• Partnering with a local school/university
• Creating programs around work/family balance
• Enhancing healthcare benefits programs
• Adjusting compensation scales
• Competitive intelligence (where are the best people?)
• Tapping existing networks/systems