Appendix B. Additional Resources
This appendix contains a list of relevant Apple Support articles and recommended documents related to the topic of each lesson. The Apple Support website is a free online resource containing the latest technical information on all the Apple hardware and software products. You can check for new and updated Apple Support articles at https://support.apple.com/mac. We strongly encourage you to read the suggested documents and search the Apple Support website for answers to any problems you encounter.
Lesson 1 Resources Install macOS Sierra
Firmware and Startup
HT201518, “About EFI and SMC firmware updates for Intel-based Mac computers”
HT202796, “How to set up and use an external Mac startup disk”
System Installation
HT201475, “How to get macOS Sierra”
HT204319, “macOS versions and builds included with Mac computers”
HT201686, “Use the Mac operating system that came with your Mac, or a compatible newer version”
HT203322, “If you can’t install macOS on a Time Machine backup disk”
HT203482, “Installer reports ‘OS X could not be installed on your computer’ or ‘This disk cannot be used to start up your computer’”
HT201316, “OS X: ‘Some features of Mac OS X are not supported for the disk (volume name)’ appears during installation”
HT201861, “About incompatible software on your Mac”
HT201624, “Vintage and obsolete products”
URLs
macOS Sierra features list: www.apple.com/macos/sierra/
Apple Support Tech Specs: https://support.apple.com/specs/
macOS Sierra upgrade specifications: www.apple.com/macos/how-to-upgrade/
macOS Sierra support: https://support.apple.com/mac/
Lesson 2 Resources Set Up and Configure macOS
Setup Assistant
HT204350, “Move your content to a new Mac”
HT207054, “Use Touch ID on MacBook Pro”
HT204506, “Set up Apple Pay on your iPhone, iPad, Apple Watch, or Mac”
HT204087, “Move your data from a Windows PC to a Mac”
Apple ID and iCloud
HT204053, “Sign in with your Apple ID on a new device”
HT201354, “If you forgot your Apple ID”
HT201487, “If you forgot your Apple ID password”
HT204152, “Two-step verification for Apple ID”
HT204915, “Two-factor authentication for Apple ID”
HT205075, “Availability of two-factor authentication for Apple ID”
HT204230, “System requirements for iCloud”
URLs
Apple ID management website: https://appleid.apple.com/
Apple ID Frequently Asked Questions: https://appleid.apple.com/faq/
iCloud website: www.icloud.com
Apple terms and conditions: www.apple.com/legal/
macOS Server website: www.apple.com/server/
Apple ID password reset: https://iforgot.apple.com
Lesson 3 Resources Use macOS Recovery
macOS Recovery
HT201314, “About macOS Recovery”
HT202313, “Computers that can be upgraded to use OS X Internet Recovery”
HT201372, “Create a bootable installer for macOS”
Lesson 4 Resources Update macOS
Software Updates
HT201541, “Update the software on your Mac”
HT201222, “Apple security updates”
HT207170, “About the security content of macOS Sierra 10.12”
HT201064, “Update iMovie, Pages, Numbers, Keynote, and Apple Remote Desktop apps that came with your Mac”
URL
Apple Support Downloads website: https://support.apple.com/downloads/
Lesson 5 Resources Manage User Accounts
User Account Management
HT204012, “How to enable the root user on your Mac”
HT202277, “About policy banners in OS X”
Lesson 6 Resources Manage User Home Folders
User Home Folders
PH25515, “macOS Sierra: Restore a deleted user”
HT204350, “Move your content to a new Mac”
HT204087, “Move your data from a Windows PC to a Mac”
Lesson 7 Resources Manage Security and Privacy
System Security
HT201222, “Apple security updates”
HT207170, “About the security content of macOS Sierra 10.12”
HT201303, “Security and your Apple ID”
Keychain
HT201609, “If your Mac keeps asking for the login keychain password”
HT204085, “Frequently asked questions about iCloud Keychain”
HT202303, “iCloud security and privacy overview”
HT203783, “Get help using iCloud Keychain”
User Privacy
HT204690, “About Location Services in OS X and Safari”
PH25108, “macOS Sierra: Set up your Mac to be secure”
PH25538, “macOS Sierra: Ways to keep your information safe”
HT202303, “iCloud security and privacy overview”
URLs
Apple Support product security website: www.apple.com/support/security/
Apple’s privacy policy: www.apple.com/privacy/
Lesson 8 Resources Manage Password Changes
Change Passwords
PH25414, “macOS Sierra: Understand passwords”
HT202860, “Change or reset the password of a macOS user account”
HT201354, “If you forgot your Apple ID”
HT201487, “If you forgot your Apple ID password”
PH25256, “macOS Sierra: Tips for creating secure passwords”
URLs
Apple ID management website: https://appleid.apple.com/
Apple ID password reset: https://iforgot.apple.com/
Lesson 9 Resources Manage File Systems and Storage
General File System
HT204435, “Mac OS X: About file system journaling”
HT1375, “About disk optimization with Mac OS X”
HT202574, “Mac mini (Late 2012 and later), iMac (Late 2012 and later): About Fusion Drive”
File System Troubleshooting
HT201639, “Using Disk Utility to verify or repair disks”
HT201583, “You can’t empty the Trash or move a file to the Trash”
HT202757, “OS X Mavericks: Only connect OS X Mavericks Fusion drives to OS X Mountain Lion v10.8.5 or later”
URLs
NTFS-3G + Ntfsprogs software provides full support for NTFS: www.tuxera.com/community/ntfs-3g-download/
Wikipedia entry comparing file systems: https://en.wikipedia.org/wiki/Comparison_of_file_systems
DriveSavers, a popular hard disk recovery service for Macs: www.drivesaversdatarecovery.com
Lesson 10 Resources Manage FileVault
FileVault
HT204837, “Use FileVault to encrypt the startup disk on your Mac”
HT202385, “Set a FileVault recovery key for Mac computers in your institution”
HT200093, “If you get an invalid Kerberos ticket with a Login Window profile and FileVault 2”
Lesson 11 Resources Manage Permissions and Sharing
Ownership and Permissions
TS1402, “Unable to move, unlock, modify, or copy an item in Mac OS X”
URL
Wikipedia overview of file system permissions: https://en.wikipedia.org/wiki/Filesystem_permissions
Lesson 12 Resources Use Hidden Items, Shortcuts, and File Archives
URL
Apple developer program: https://developer.apple.com/
Lesson 13 Resources Manage System Resources
Font Management
HT201722, “Mac OS X: Font locations and their purposes”
HT206872, “Fonts included with macOS Sierra”
System Integrity Protection
HT204899, “About System Integrity Protection on your Mac”
Lesson 14 Resources Use Metadata, Spotlight, and Siri
Spotlight
PH25073, “macOS Sierra: Search with Spotlight”
PH25164, “macOS Sierra: About Spotlight Suggestions”
PH25486, “macOS Sierra: Spotlight System Preferences”
PH25512, “macOS Sierra: If searching your Mac doesn’t return expected results”
HT201716, “How to rebuild the Spotlight index on your Mac”
File System Tags
HT202754, “OS X: Tags help you organize your files”
Siri
HT206993, “Use Siri on your Mac”
URL
Apple’s commitment to your privacy: www.apple.com/privacy/
Lesson 15 Resources Manage Time Machine
Time Machine
HT201250, “Use Time Machine to back up or restore your Mac”
HT203322, “If you can’t install macOS on a Time Machine backup disk”
HT204015, “About Time Machine local snapshots”
HT202380, “Time Machine: How to transfer backups from the current backup drive to a new backup drive”
PH25585, “macOS Sierra: Disks you can use with Time Machine”
URL
Apple AirPort Time Capsule wireless base station: www.apple.com/airport-time-capsule/
Lesson 16 Resources Install Applications
Mac App Store
HT203421, “Troubleshooting the Mac App Store”
HT203811, “OS X: ‘Cannot connect’ or ‘Cannot connect to the App Store. An internet connection is required’”
HT204034, “Create or use your Apple ID without a payment method”
HT201541, “Update the software on your Mac”
Application Environments
HT201861, “About incompatible software on your Mac”
HT201341, “About X11 for Mac”
Application Security
HT201940, “About the ‘Are you sure you want to open it?’ alert (File Quarantine / Known Malware Detection) in OS X”
HT202491, “OS X: About Gatekeeper”
PH25087, “macOS Sierra: Protect your Mac from malware”
URLs
Mac App Store support website: www.apple.com/support/mac/app-store/
Apple Media Services Terms and Conditions: www.apple.com/legal/internet-services/itunes/us/terms.html#SALE
“Apple management technologies support: https://support.apple.com/business-education”
Apple School Manager: https://school.apple.com/
Apple ID management website: https://appleid.apple.com/
macOS Sierra for Developers: https://developer.apple.com/macos/
Apple open source software initiatives: https://developer.apple.com/opensource/
Oracle Corporation’s main Java website: https://java.com/
XQuartz X Window System for OS X: https://www.xquartz.org/
MacPorts project open source collection: www.macports.org/
Lesson 17 Resources Manage Documents
iCloud Drive
HT201104, “iCloud Drive FAQ”
HT201385, “Use iWork with iCloud Drive”
HT206985, “Add your Desktop and Documents files to iCloud Drive”
HT204247, “Manage your iCloud storage”
HT203052, “Get help with iCloud Drive”
HT201391, “Set up and use iCloud for Windows”
HT207236, “How to use pro apps with Optimized Storage”
URL
iCloud website: www.icloud.com
Lesson 18 Resources Manage and Troubleshoot Applications
Application Troubleshooting
HT201861, “About incompatible software on your Mac”
HT201464, “Use Activity Monitor on your Mac”
HT201516, “Mac OS X: How to troubleshoot a software issue”
Lesson 19 Resources Manage Basic Network Settings
URLs
Wikipedia entry about the OSI reference model: https://en.wikipedia.org/wiki/OSI_model
IEEE’s searchable database of OUIs used for MAC addresses: https://regauth.standards.ieee.org/standards-ra-web/pub/view.html#registries
Wikipedia entry for CIDR notation: https://en.wikipedia.org/wiki/Classless_Inter-Domain_Routing
Wikipedia entry about the Internet protocol suite: https://en.wikipedia.org/wiki/Internet_protocol_suite
Wikipedia entry about DNS: https://en.wikipedia.org/wiki/Domain_Name_System
Wikipedia entry about DHCP: https://en.wikipedia.org/wiki/Dynamic_Host_Configuration_Protocol
Lesson 20 Resources Manage Advanced Network Settings
Network Configuration
PH25604, “macOS Sierra: Use Network preferences to set advanced options”
PH25388, “macOS Sierra: Connect to a network that requires 802.1X authentication”
Lesson 21 Resources Troubleshoot Network Issues
Network Troubleshooting
HT201184, “Solutions for connecting to the Internet, setting up a small network, and troubleshooting”
HT201974, “Manage the Wi-Fi connection on your Mac”
HT202663, “Check for Wi-Fi issues using your Mac”
HT204677, “Internet connection does not work with an IP address space of 169.254.xxx.xxx from ISP, router, or manual configuration”
HT203302, “Get help with Personal Hotspot in iOS”
HT202013, “Capture a packet trace using Terminal on your Mac”
Lesson 22 Resources Manage Network Services
Network Applications
HT202944, “TCP and UDP ports used by Apple software products”
HT203995, “Mail settings you might need from your email provider”
HT204759, “Identifying fraudulent ‘phishing’ email”
HT202078, “Using FaceTime and iMessage behind a firewall”
HT204021, “If you can use AFP but not SMB to mount a file server”
URLs
Apple Safari web browser: www.apple.com/safari/
Apple Mail settings lookup: www.apple.com/support/mail-settings-lookup/
Apple shared calendars website: www.apple.com/downloads/macosx/calendars/
Live status for Apple services: www.apple.com/support/systemstatus/
Apple Bonjour support website: www.apple.com/support/bonjour/
Lesson 23 Resources Manage Host Sharing and Personal Firewall
Shared Services
HT201710, “Use the kickstart command-line utility in Apple Remote Desktop”
HT201960, “About Wake on Demand and Bonjour Sleep Proxy”
HT203106, “Use AirDrop to send content from your Mac”
HT204144, “How to use AirDrop with your iPhone, iPad, or iPod touch”
Application Firewall
HT202944, “TCP and UDP ports used by Apple software products”
HT201642, “OS X: About the application firewall”
Lesson 24 Resources Troubleshoot Peripherals
Peripheral Technologies
HT201163, “Using USB 3 devices with Mac computers”
HT204360, “Using USB-C and Thunderbolt 3 (USB-C) ports and adapters on your Mac notebook”
HT207266, “About the compatibility of the Apple Thunderbolt 3 (USB-C) to Thunderbolt 2 Adapter”
HT204154, “About Thunderbolt ports and displays”
HT201338, “Apple Thunderbolt Adapters: Frequently asked questions (FAQ)”
HT202079, “About Mini DisplayPort to HDMI adapters”
HT201853, “About Apple video adapters and cables”
PH25113, “macOS Sierra: About FireWire”
HT201821, “Using a Bluetooth mouse, keyboard, or trackpad with your Mac”
Peripheral Troubleshooting
HT207049, “Digital camera RAW formats supported by iOS 10 and macOS Sierra”
URLs
Official USB Implementer’s Forum resource website: www.usb.org
Apple’s Thunderbolt website: http://www.apple.com/thunderbolt/
Official 1394 Trade Association (FireWire) website: www.1394ta.org
Official Bluetooth Technology Information website: www.bluetooth.com
Lesson 25 Resources Manage Printers and Scanners
Printing
HT201465, “Printer and scanner software for macOS Sierra, El Capitan, Yosemite, and Mavericks”
HT204135, “Print from your Mac”
HT201311, “About AirPrint”
HT203343, “Resolve printer issues on your Mac”
URL
Official CUPS print server resource website: www.cups.org
Lesson 26 Resources Troubleshoot Startup and System Issues
Power and Sleep Modes
HT202124, “About standby on your Mac”
HT201635, “If you see a progress bar when your Mac wakes from sleep”
HT204032, “How Power Nap works on your Mac”
HT201150, “How to turn on or turn off your Mac”
Startup Shortcuts
HT201255, “Startup key combinations for Mac”
HT201236, “Mac keyboard shortcuts”
HT204417, “How to set up and use an external Mac startup disk”
General Startup
HT204156, “About the screens you see when your Mac starts up”
HT201262, “Try safe mode if your Mac doesn’t finish starting up”
HT203161, “Isolating issues in Mac OS X”
HT200553, “OS X: When your computer spontaneously restarts or displays ‘Your computer restarted because of a problem.’”
URLs
Official Unified Extensible Firmware Interface (UEFI) resource website: www.uefi.org
rEFInd alternative EFI booter with advanced features website: www.rodsbooks.com/refind/