About the Authors

This award-winning team of authors has produced four New York Times bestsellers—Crucial Conversations: Tools for Talking When Stakes Are High (2002), Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior (2005), Influencer: The Power to Change Anything (2008), and Change Anything: The New Science of Personal Success (2011). They are also cofounders of VitalSmarts, an innovator in corporate training and organizational performance.

Kerry Patterson has authored award-winning training programs and led multiple long-term change efforts. In 2004, he received the BYU Marriott School of Management Dyer Award for outstanding contribution in organizational behavior. He completed doctoral work at Stanford University.

Joseph Grenny is an acclaimed keynote speaker and consultant who has implemented major corporate change initiatives for the past twenty years. He is also a cofounder of Unitus Labs, a not-for-profit organization that helps the world’s poor achieve economic self-reliance.

Ron McMillan is a sought-after speaker and consultant. He cofounded the Covey Leadership Center, where he served as vice president of research and development. He has worked with leaders ranging from first-level managers to executives from the Fortune 500.

Al Switzler is a renowned consultant and speaker who has directed training and management initiatives with leaders from dozens of Fortune 500 companies worldwide. He is also on the faculty of the Executive Development Center at the University of Michigan.