Introduction

Cisco Unity Connection, Cisco Unity Express, Cisco Instant Message and Presence, Cisco TelePresence Video Communication Server, and the Cisco TelePresence Management Suite provide valuable technologies to a Cisco Unified Communications design. This book was designed with the focus on utilizing these technologies in a production environment as effectively as possible. Industry leaders were consulted for technical accuracy throughout this book.

Chapter 2, “Integrating Cisco Unity Connection with Cisco Unified Communications Manager”: The product Cisco Unity Connection cannot function on its own. This chapter provides the details of an integration with Cisco Unified Communications Manager or other private branch exchange products. The requirements for Unity Licensing in the Prime License Manager tool are outlined.

Chapter 3, “Configuring Cisco Unity Connection User, Templates, and Class of Service”: Once Unity Connection is installed, users and user settings must be configured to enable voice mail. This chapter describes the creation of users with class of service settings to provision the best services for each user within the organizational design.

Chapter 4, “Configuring the Cisco Unity Connection System”: This chapter gives the foundation of common configurations of Cisco Unity Connection such as distribution lists, security settings, and Lightweight Directory Access Protocol.

Chapter 5, “Implementing Cisco Unity Connection Dial Plan and Call Management”: This chapter explains the Cisco Unity Connection dial plan components of partitions and search spaces. Partitions, group objects, and search spaces comprise the search rights for objects in the included partitions. Call handlers are used to build auto-attendant functionality with Cisco Unity Connection.

Chapter 6, “Configuring Unified Messaging”: This chapter explains the single inbox feature of unified messaging. Single inbox allows users to receive their voice messages in the company mail inbox with the proper message waiting indicator synchronization when users are reading the e-mail on a PC or listening to the messages on the phone.

Chapter 7, “Troubleshooting Cisco Unity Connection”: This chapter explains how to resolve common issues with Cisco Unity Connection integrations and operations. In addition, the chapter presents the Cisco Unified Real Time Monitoring Tool to monitor Cisco Unity Connection and explains micro and macro traces for Cisco Unity Connection.

Chapter 8, “Deploying Voice-Mail Redundancy in Branch Offices”: This chapter describes the deployment of Cisco Unity Connection Survivable Remote Site Voicemail and its features and limitations. This chapter also describes the configuration process of the branch and the headquarters, or central, sites.

Chapter 9, “Designing and Deploying Cisco Unity Express”: Cisco Unity Express provides a feature-rich messaging solution that is ideal for the requirements of branch locations or small to medium-sized businesses. This chapter describes the features and characteristics of Cisco Unity Express.

Chapter 10, “Integrating Cisco Unity Express with Cisco Unified Communications Manager Express”: This chapter describes how to integrate Cisco Unity Express with Cisco Unified Communications Manager Express using Session Initiation Protocol. Sections that are covered include the setup of the Cisco Unity Express service module and the IP routing for Cisco Unity Express access. The various message waiting indicators and dual-tone multifrequency options are also discussed.

Chapter 11, “Configuring Cisco Unity Express User Accounts and Features”: This chapter describes the Cisco Unity Express system settings. The configuration of mailboxes and distribution lists is also covered. Cisco Unity Express time-based schedules and other features such as integrated messaging are also discussed.

Chapter 12, “Configuring Call Routing with Cisco Unity Express Auto-Attendant”: This chapter describes the Cisco Unity Express auto-attendant applications and options. Many businesses require an automated system for processing inbound calls. For example, when customers call the business number, they hear a welcome message and are prompted to press telephone buttons for different services. This type of service is referred to as an automatic attendant or auto-attendant.

Chapter 13, “Troubleshooting Cisco Unity Express”: This chapter describes how to troubleshoot issues within a Cisco Unity Express voice-mail solution using Cisco Unified Communications Manager Express as the call-processing system.

Chapter 14, “Designing and Deploying Cisco Unified IM and Presence”: This chapter describes the Cisco Unified Communications IM and Presence architecture and design. Native presence in Cisco Unified Communications Manager is presented, and the different Cisco Unified Communications IM and Presence approaches are described. Cisco Unified Communications IM and Presence can be configured to peer with another Cisco Unified Communications IM and Presence cluster in the same domain or can be federated with Cisco Unified Communications IM and Presence clusters in a different domain.

Chapter 15, “Describing Cisco Unified Communications IM and Presence Components and Communications Flows”: This chapter describes the Cisco Unified Communications IM and Presence architecture, protocols, interfaces, and call flows.

Chapter 16, “Integrating Cisco Unified Communications IM and Presence”: This chapter describes the integration of Cisco Unified Communications Manager and Cisco Unified Communications IM and Presence. First, Cisco Unified Communications Manager is prepared for integration with Cisco Unified Communications IM and Presence. Cisco Unified Communications IM and Presence is then set up to connect with Cisco Unified Communications Manager and system settings are modified. Network services are then established so that Cisco Jabber can discover its domain and services. Finally, the chapter discusses the Cisco Jabber installation options.

Chapter 17, “Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber”: This chapter describes how Cisco Jabber can be used in phone-only mode as compared to Cisco Jabber in softphone mode. The chapter explains the profiles that must be used (for example, the profiles for voice messaging) and how deskphone mode is implemented to control desk phones.

Chapter 18, “Configuring Cisco Jabber Mobile and Integrating Directory Servers”: This chapter describes how to configure and deploy Cisco Jabber Mobile and how the client accesses the directory for contact search and number resolution.

Chapter 19, “Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components”: This chapter covers the Cisco Unified Communications IM and Presence system troubleshooter and the Cisco Jabber Connection Status tool, which help the administrator resolve presence issues quickly. Some common issues for Cisco Jabber are presented and resolved. Finally, tracing is introduced.

Chapter 20, “Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration”: This chapter introduces the Cisco Prime Collaboration modules and focuses on provisioning. Day 1 and Day 2 activities are described. The use of the design and deployment options in Cisco Prime Collaboration are discussed, and the Cisco Prime Collaboration telephone self-care portal is covered.

Chapter 21, “Describing Video Infrastructure”: This chapter describes the layers of the collaboration infrastructure for video integrated solutions and explains the differences between Cisco Unified Communications Manager and Cisco TelePresence Virtual Communications Server as the call-processing system. Cisco Jabber Video for TelePresence is described as a client that can be automatically provisioned and register to the Cisco TelePresence Virtual Communications Server only.

Chapter 22, “Describing Cisco TMS”: This chapter provides a detailed description of the Cisco TelePresence Management Suite (Cisco TMS) capabilities and scheduling options. Exchange extension and web scheduling are also explained in detail.