Contents
Chapter 1 Designing and Deploying Cisco Unity Connection
Physical Server Choices for Cisco Collaboration System Applications
VMware vSphere ESXi Virtualization
Physical and Virtual Architecture Comparison
Virtual Machine Encapsulation and Files
Typical Versus Custom Virtual Machine Creation
OVA Template for Cisco Unity Connection
Resizing Virtual Machine Resources
Virtual Switch and NIC Teaming
Sizing and Scaling Cisco Unity Connection Servers
Active-Active, High-Availability Deployment
Cisco Unity Connection Deployment Options
Centralized Multisite Deployment
Decentralized Multisite Deployment
Traffic-Pattern Evaluation Example
Centralized Cisco Unity Connection System Example
Cisco Unity Connection Networking
Digital Networking with Active-Active Pairs
Voice Profile for Internet Mail
Cisco MediaSense Five-Server Deployment
Cisco MediaSense Virtualization and Platform Overlays
Video Compatibility Matrix and Network Topology
Design Guidelines for Video Greetings
Leaving or Retrieving a Message
Voice-Messaging Call Flows in SRST and AAR Mode
SRST and Cisco Unity Connection
AAR and Cisco Unity Connection
Chapter 2 Integrating Cisco Unity Connection with Cisco Unified Communications Manager
Cisco Unity Connection Administration
Cisco Prime Licensing for Voice Messaging
Add Cisco Unity Connection in Cisco PLM
Cisco Unity Connection Integration Options
Cisco Unity Connection SCCP Integration
Cisco Unity Connection SIP Integration
Cisco Unity Connection Integration Troubleshooting Tools
Cisco Unity Connection Call Routing
Chapter 3 Configuring Cisco Unity Connection Users, Templates, and Class of Service
Cisco Unity Connection Class of Service
Cisco Unity Connection User Templates
Message Aging Policy and Mailbox Quotas
Chapter 4 Configuring the Cisco Unity Connection System
Cisco Unity Connection System Settings Overview
General Settings Versus User Settings
Cisco Unity Connection Distribution Lists
Cisco Unity Connection Authentication
Cisco Unity Connection Restriction Tables
Cisco Unity Connection LDAP Integration
Import of Users from LDAP Server
Chapter 5 Implementing Cisco Unity Connection Dial Plan and Call Management
Cisco Unity Connection Dial Plan Components
Cisco Unity Connection Call Handler Types
Cisco Unity Connection Call Handler Comparison
Chapter 6 Configuring Unified Messaging
Single Inbox High-Level Architecture
Exchange E-mail Integration Options
Cisco Unity Connection Deployment Options
Security, Compliance, and Discoverability
Message Synchronization Architecture
Configure Integrated Messaging
Task List to Set Up Unified Messaging Single Inbox
Back Up and Restore of Mailboxes
Chapter 7 Troubleshooting Cisco Unity Connection
Troubleshooting Cisco Unity Connection
Call Forward to Cisco Unity Connection
Route Pattern Affecting Call Forward
AAR and Cisco Unified SRST Issues
Cisco Unity Connection Performance Counters
Cisco Unity Connection Session Performance Counters
Reporting in Cisco Unity Connection
Chapter 8 Deploying Voice-Mail Redundancy in Branch Offices
Introduction to Cisco Unity Connection SRSV
Specifications for Virtual Platform Overlay
Cisco Unity Connection SRSV Solution
Cisco Unity Connection SRSV Licensing
Limitations in Cisco Unity Connection SRSV Mode
SRSV Configuration Checklist for Branch Sites
Activate Cisco Unity Connection SRSV
DNS, Domains, and Self-Signed Certificates
Cisco Unity Connection SRSV Menu Overview
SRSV Configuration Checklist for Headquarters Site
Set Up Headquarters Cisco Unity Connection
Automatic Provisioning and Polling
Monitor the Provisioning and Polling Status
Replicate System Distribution List
Troubleshooting Issues in Provisioning
Chapter 9 Designing and Deploying Cisco Unity Express
Notification for Scheduled Backup
Voice Messaging System Comparison
Chapter 10 Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
Voice Mail Integration on CUCM Manager Express
Voice Mail Access for SCCP Phones
MWI for SIP-Controlled IP Phones
MWI Using SIP Notification Messages
Connecting and Initiating Cisco Unity Express Module
Software Versions and Licenses
Configure SIP Triggers for Default Applications: Voice Mail
Configure MWI Outcall Directory Numbers
Configure MWI Using SIP Notify
Chapter 11 Configuring Cisco Unity Express User Accounts and Features
Cisco Unity Express VoiceView Express
Chapter 12 Configuring Call Routing with Cisco Unity Express Auto-Attendant
Cisco Unity Express Auto-Attendant Overview
Cisco Unity Express Auto-Attendant Operation Example
Cisco Unity Express Auto-Attendant Features
Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Response Script Comparison
Cisco Unity Express Auto-Attendant Configuration Checklist
Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Response Scripts
Chapter 13 Troubleshooting Cisco Unity Express
Call Processing to Messaging System Call Flow
Cisco Unity Express Troubleshooting
Troubleshooting Mailbox Issues
Chapter 14 Designing and Deploying Cisco Unified IM and Presence
Indicators for Speed-Dial Presence
Cisco Unified Communications IM&P Introduction
OVA Template for Cisco Unified Communications IM&P
Cisco Unified Communications IM&P Cluster
Microsoft Skype for Business Federation
Cisco Unified Communications IM&P Architecture
Cisco Unified Communications IM&P Cluster
Remote Access for Cisco Jabber Without VPN
Cisco Jabber Information Flow in Deskphone Mode
Cisco Jabber Information Flow in Softphone Mode
Cisco Jabber in Phone-Only Mode
Integration with LDAP for Cisco Jabber
Cisco Unified Communications IM&P, Active Directory, and Microsoft Exchange
Chapter 16 Integrating Cisco Unified Communications IM and Presence
Implementing Cisco Unified Communications IM&P
Checklist for Cisco Unified Communications IM&P Setup
Cisco Unified Communications IM&P Services
Cisco Jabber Service Discovery
Service Discovery: Operating Mode
DNS SRV Record Priorities and Weights
Create a Custom Installer with Microsoft Orca
Configure Cisco Jabber in Softphone Mode
Visual Voice-Mail Interface for Cisco Jabber
Cisco Jabber in Softphone Mode
Upload Jabber-Config File to TFTP Server
Configure Cisco Jabber in Deskphone Mode
Cisco Jabber in Deskphone Mode
Cisco Jabber in Phone-Only Mode
Chapter 18 Configuring Cisco Jabber Mobile and Integrating Directory Servers
Cisco Jabber Framework Alignment
Dial-via-Office Reverse Calling
Cisco Jabber User Configuration XML File
Cisco Jabber Configuration Sources
Chapter 19 Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components
Cisco Jabber Connection Status
Troubleshoot Common Cisco Jabber Issues
Cisco Unified IP Phone Cannot Be Selected
In Softphone Mode, Telephony Is Not Possible
Users Are Not Shown as on the Phone During an Active Call
End User Cannot Log In to Cisco Jabber
Search for Contacts Returns No Results
End User Cannot Control the Cisco Unified IP Phone 9971
Chapter 20 Deploying Cisco Collaboration Systems Applications with Cisco Prime™ Collaboration
Cisco Prime™ Collaboration Overview
Cisco Prime™ Collaboration Standard and Advanced
Domains, Service Areas, and Subscriber Types
Deployment Aspects in Cisco Prime™ Collaboration
Cisco Prime™ Collaboration Dashboard
Cisco Prime Telephone Self-Care
Chapter 21 Describing Video Infrastructure
Cisco Collaboration Infrastructure
High-Level Function of Collaboration Infrastructure
Cisco TelePresence VCS Characteristics
Connecting CUCM and VCS Clusters
Cisco Jabber Video for TelePresence (Movi)
Automated Provisioning with Cisco VCS and TMS
Chapter 22 Describing Cisco TMS
Endpoint and Infrastructure Support
Cisco TMS Scale and Management
Cisco TMS Conference Call Routing
Cisco TMS Conference Port Reservation
Cisco TelePresence Conductor Support
Recommended Cisco TMS Scheduling Deployment Mode
Adding Cisco VCS Endpoints to Cisco Unified Communications Manager
Integration of Cisco TMSXE with Microsoft Exchange