Contents at a Glance
by Chris Olsen
Implementing Cisco Collaboration Applications (CAPPS) Foundation Learning Guide (CCNP Collaboration Exam 300-085 CAPPS)
- About This E-Book
- Title Page
- Copyright Page
- About the Author
- About the Technical Reviewers
- Dedications
- Acknowledgments
- Contents at a Glance
- Contents
- Introduction
- Chapter 1. Designing and Deploying Cisco Unity Connection
- Physical Server Choices for Cisco Collaboration System Applications
- VMware vSphere ESXi Virtualization
- Sizing and Scaling Cisco Unity Connection Servers
- Cisco MediaSense Overview
- Video Compatibility Matrix and Network Topology
- Call Flows
- Voice-Messaging Call Flows in SRST and AAR Mode
- Summary
- Review Questions
- Chapter 2. Integrating Cisco Unity Connection with Cisco Unified Communications Manager
- Cisco Unity Connection Administration
- Cisco Unified RTMT
- Cisco Prime Licensing for Voice Messaging
- Add Cisco Unity Connection in Cisco PLM
- Cisco Unity Connection Integration Options
- Cisco Unity Connection SCCP Integration
- Cisco Unity Connection SIP Integration
- Cisco Unity Connection Integration Troubleshooting Tools
- On-Net and Off-Net Calls
- Call Forward Options
- Cisco Unity Connection Call Routing
- Port Monitor
- Default Call-Routing Behavior
- Integration Considerations
- Summary
- Review Questions
- Chapter 3. Configuring Cisco Unity Connection Users, Templates, and Class of Service
- Cisco Unity Connection Class of Service
- Cisco Unity Connection User Templates
- User-Creation Options
- Cisco Unity Connection User
- Password Settings and Roles
- User Transfer Rules
- Greetings
- TUI Experience
- Alternate Extensions
- Voice Mailbox
- Mailbox Stores and Membership
- Message Aging Policy and Mailbox Quotas
- Private Distribution Lists
- Notification Devices
- Summary
- Review Questions
- Chapter 4. Configuring the Cisco Unity Connection System
- Cisco Unity Connection System Settings Overview
- General Settings Versus User Settings
- General Configuration
- Time Zone Usage
- Cisco Unity Connection Distribution Lists
- Cisco Unity Connection Authentication
- Roles
- Cisco Unity Connection Restriction Tables
- Cisco Unity Connection LDAP Integration
- Import of Users from LDAP Server
- Phone Number Conversion
- Search Base
- LDAP Filter
- Import of Users from CUCM
- Summary
- Review Questions
- Chapter 5. Implementing Cisco Unity Connection Dial Plan and Call Management
- Cisco Unity Connection Dial Plan Components
- Dial Plan Example
- Cisco Unity Connection Call Handler Types
- Call Handler Reachability
- Auto-Attendant Example
- Call Handler Templates
- Call Handler Template Options
- Caller Input
- Default Call Handler Flow
- Greeting Analysis
- Caller Input Analysis
- Operator Call Handler
- Goodbye Call Handler
- Directory Handler
- Interview Handler
- Summary
- Review Questions
- Chapter 6. Configuring Unified Messaging
- Unified Messaging Terminology
- Single Inbox High-Level Architecture
- Single Inbox Functionality
- Unified Messaging Benefits
- Exchange E-mail Integration Options
- Cisco Unity Connection Deployment Options
- Security, Compliance, and Discoverability
- Message Synchronization Architecture
- Configure Integrated Messaging
- Task List to Set Up Unified Messaging Single Inbox
- Exchange Mailbox Moves
- Back Up and Restore of Mailboxes
- Summary
- Review Questions
- Chapter 7. Troubleshooting Cisco Unity Connection
- Troubleshooting Cisco Unity Connection
- Reorder Tone
- Call Forward to Cisco Unity Connection
- Route Pattern Affecting Call Forward
- Login Not Working
- PIN Not Accepted
- MWI Issues
- MWI Status
- Wrong Greeting
- Time Schedule
- Voice Messages
- Call Handler Transfer Issues
- Call Handler Issues
- AAR and Cisco Unified SRST Issues
- Cisco Unified RTMT
- Cisco Unity Connection Performance Counters
- Alert Properties
- Reporting in Cisco Unity Connection
- MWI Troubleshooting
- Macro Traces
- Summary
- Review Questions
- Chapter 8. Deploying Voice-Mail Redundancy in Branch Offices
- Introduction to Cisco Unity Connection SRSV
- Specifications for Virtual Platform Overlay
- Cisco Unity Connection SRSV Solution
- Cisco Unity Connection SRSV Licensing
- Limitations in Cisco Unity Connection SRSV Mode
- SRSV Configuration Checklist for Branch Sites
- Activate Cisco Unity Connection SRSV
- DNS, Domains, and Self-Signed Certificates
- Cisco Unity Connection SRSV Menu Overview
- SRSV Configuration Checklist for Headquarters Site
- Set Up Headquarters Cisco Unity Connection
- Automatic Provisioning and Polling
- Monitor the Provisioning and Polling Status
- Replicate System Distribution List
- Troubleshooting Issues in Provisioning
- Summary
- Review Questions
- Chapter 9. Designing and Deploying Cisco Unity Express
- Chapter 10. Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
- Voice Mail Integration on CUCM Manager Express
- Service Module
- Dial Peer Configuration
- Voice Mail Access for SCCP Phones
- MWI for SIP-Controlled IP Phones
- MWI Options
- MWI Outcall
- MWI Using SIP Notification Messages
- MWI SIP for Ephone-dns
- Transcoding
- Connecting and Initiating Cisco Unity Express Module
- Software Installation
- Software Versions and Licenses
- Configure SIP Triggers for Default Applications: Voice Mail
- Configure MWI Outcall Directory Numbers
- Configure MWI Using SIP Notify
- Summary
- Review Questions
- Chapter 11. Configuring Cisco Unity Express User Accounts and Features
- Chapter 12. Configuring Call Routing with Cisco Unity Express Auto-Attendant
- Cisco Unity Express Auto-Attendant Overview
- Cisco Unity Express Auto-Attendant Operation Example
- Cisco Unity Express Auto-Attendant Features
- Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Response Script Comparison
- Cisco Unity Express Auto-Attendant Configuration Checklist
- Prompts
- Administration via Telephone
- Default System Scripts
- Call Flow
- Application Ports
- Editor Express
- Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Response Scripts
- Scripts
- Summary
- Review Questions
- Chapter 13. Troubleshooting Cisco Unity Express
- Call Processing to Messaging System Call Flow
- CUCM Express
- Cisco Unity Express Troubleshooting
- Logging
- Cisco Unity Trace Tool
- Using trace Commands via CLI
- GUI Macro Feature
- SIP Troubleshooting
- SIP Call Flow
- Troubleshooting SIP Issues
- Troubleshooting MWI Issues
- Troubleshooting Mailbox Issues
- Interpreting TUI Sessions
- Summary
- Review Questions
- Chapter 14. Designing and Deploying Cisco Unified IM and Presence
- CUCM Presence Introduction
- CUCM Presence
- Indicators for Speed-Dial Presence
- CUCM Call Presence
- CUCM Subscribe CSS
- CUCM Presence Groups
- Cisco Unified Communications IM&P Introduction
- Microsoft Integration
- OVA Template for Cisco Unified Communications IM&P
- Cisco Unified Communications IM&P Cluster
- CUCM Deployment Options
- Service Discovery
- Quality of Service
- Cisco Jabber Port Usage
- Enterprise Instant Messaging
- Multicluster Deployment
- Federated Deployment
- Microsoft Skype for Business Federation
- Mapping of Presence Status
- Federation Preparation
- Summary
- Review Questions
- Chapter 15. Describing Cisco Unified Communications IM and Presence Components and Communication Flows
- Cisco Unified Communications IM&P Architecture
- Cisco Unified Communications IM&P Cluster
- Cisco Jabber Login Flow
- Remote Access for Cisco Jabber Without VPN
- Cisco Jabber Information Flow in Deskphone Mode
- Cisco Jabber Information Flow in Softphone Mode
- Cisco Jabber in Phone-Only Mode
- Cisco Jabber and Voice Mail
- Cisco Jabber and Conferencing
- Integration with LDAP for Cisco Jabber
- Cisco Unified Communications IM&P, Active Directory, and Microsoft Exchange
- Summary
- Review Questions
- Chapter 16. Integrating Cisco Unified Communications IM and Presence
- Set Up CUCM for Presence
- Checklist for CUCM Setup
- Cisco Jabber UC Services
- Implementing Cisco Unified Communications IM&P
- Checklist for Cisco Unified Communications IM&P Setup
- Cisco Unified Communications IM&P Services
- Cisco Jabber Service Discovery
- Service Discovery: Domain
- Service Discovery: Operating Mode
- Cisco UDS SRV Record
- SRV Records
- DNS SRV Record Priorities and Weights
- Troubleshoot DNS SRV Entries
- Methods of Installation
- Create a Custom Installer with Microsoft Orca
- Summary
- Review Questions
- Chapter 17. Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
- Configure Cisco Jabber in Softphone Mode
- Legacy Client Settings
- Cisco Jabber UC Services
- Visual Voice-Mail Interface for Cisco Jabber
- Cisco Jabber in Softphone Mode
- Connection Status
- LDAP Profile Test
- Upload Jabber-Config File to TFTP Server
- Voice-Mail Profile Test
- Configure Cisco Jabber in Deskphone Mode
- Cisco Jabber in Deskphone Mode
- Cisco Jabber in Phone-Only Mode
- Summary
- Review Questions
- Chapter 18. Configuring Cisco Jabber Mobile and Integrating Directory Servers
- Cisco Jabber Framework Alignment
- Configuration URL
- Legacy Client Settings
- Video Features
- Dial-via-Office Reverse Calling
- Low-Bandwidth Mode
- URL Handlers
- Secure Cisco Jabber on Mobile
- Add Cisco Jabber in CUCM
- Cisco Jabber User Configuration XML File
- Cisco Jabber Configuration Sources
- Cisco Jabber Contact Sources
- Contact Lookup
- Photo Support
- Summary
- Review Questions
- Chapter 19. Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components
- System Dashboard
- Cisco Unified IM&P Reporting
- Presence Viewer
- System Troubleshooter
- Cisco Jabber Connection Status
- Troubleshoot Common Cisco Jabber Issues
- Cisco Unified IP Phone Cannot Be Selected
- In Softphone Mode, Telephony Is Not Possible
- Users Are Not Shown as on the Phone During an Active Call
- End User Cannot Log In to Cisco Jabber
- Search for Contacts Returns No Results
- End User Cannot Control the Cisco Unified IP Phone 9971
- Trace Filter Settings
- Troubleshoot SIP Integration
- Summary
- Review Questions
- Chapter 20. Deploying Cisco Collaboration Systems Applications with Cisco Prime™ Collaboration
- Cisco Prime™ Collaboration Overview
- Complete Lifecycle Management
- Cisco Prime™ Collaboration Standard and Advanced
- Automated System Provisioning
- Domains, Service Areas, and Subscriber Types
- Administration Levels
- LDAP Import
- Subscriber Roles
- Deployment Aspects in Cisco Prime™ Collaboration
- Day 1 Services Infrastructure
- Day 2 Services
- Single Provisioning Interface
- Cisco Prime™ Collaboration Dashboard
- Cisco Prime Telephone Self-Care
- Summary
- Review Questions
- Chapter 21. Describing Video Infrastructure
- Cisco Collaboration Infrastructure
- Architectural Evolution
- Combined Model and Methods
- High-Level Function of Collaboration Infrastructure
- Dual Approach
- Cisco TelePresence VCS Characteristics
- Cisco VCS Cluster Size
- Call Control Terminology
- Connecting CUCM and VCS Clusters
- Dial Plans
- Conferencing
- Multiparty Conferencing
- Cisco TelePresence Conductor
- Cisco Jabber Video for TelePresence (Movi)
- DNS SRV Records
- Automated Provisioning with Cisco VCS and TMS
- Portfolio Simplification
- Summary
- Review Questions
- Chapter 22. Describing Cisco TMS
- Cisco TMS Introduction
- Business Needs for Cisco TMS
- Cisco TMS Platform Overview
- Cisco TMS Overview
- Endpoint and Infrastructure Support
- Cisco TMS Scale and Management
- Cisco TMS Conference Call Routing
- Cisco TMS Conference Port Reservation
- Call Launch Options
- Calendaring Options
- Cisco TelePresence Conductor Support
- Recommended Cisco TMS Scheduling Deployment Mode
- Adding Cisco VCS Endpoints to Cisco Unified Communications Manager
- Integration of Cisco TMSXE with Microsoft Exchange
- Cisco TMS Provisioning Extension
- Summary
- Review Questions
- Appendix A. Answers
- Glossary
- Index
- Code Snippets
Contents at a Glance
Chapter 1 Designing and Deploying Cisco Unity Connection
Chapter 2 Integrating Cisco Unity Connection with Cisco Unified Communications Manager
Chapter 3 Configuring Cisco Unity Connection Users, Templates, and Class of Service
Chapter 4 Configuring the Cisco Unity Connection System
Chapter 5 Implementing Cisco Unity Connection Dial Plan and Call Management
Chapter 6 Configuring Unified Messaging
Chapter 7 Troubleshooting Cisco Unity Connection
Chapter 8 Deploying Voice-Mail Redundancy in Branch Offices
Chapter 9 Designing and Deploying Cisco Unity Express
Chapter 10 Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
Chapter 11 Configuring Cisco Unity Express User Accounts and Features
Chapter 12 Configuring Call Routing with Cisco Unity Express Auto-Attendant
Chapter 13 Troubleshooting Cisco Unity Express
Chapter 14 Designing and Deploying Cisco Unified IM and Presence
Chapter 16 Integrating Cisco Unified Communications IM and Presence
Chapter 18 Configuring Cisco Jabber Mobile and Integrating Directory Servers
Chapter 19 Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components
Chapter 20 Deploying Cisco Collaboration Systems Applications with Cisco Prime™ Collaboration
Chapter 21 Describing Video Infrastructure
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