Acknowledgments

We are indebted to many people and organizations in developing the second edition of this book.

To begin, we are honored to have Dee Kapur, President of the Truck Group at Navistar, Inc., write the Foreword to this book. We have known Dee for more than a decade, having worked with him when he was Executive Director at Ford and then President of the Truck Group at Navistar. Dee is a passionate, forward-thinking, practical innovator. In fact, he coined the term pragmatic innovation to highlight the balance between creating innovative solutions and making them profitable. Dee has been a major influence on our process, and his support allowed us to develop many of the ideas in this book.

We also acknowledge our colleagues at Carnegie Mellon and the University of Cincinnati. Peter Boatwright and Eric Anderson furthered our thinking about the process of innovation and collaborated in teaching the integrated New Product Development course at CMU. We would also like to thank and recognize Reneé Seward for the case study and support on interaction design at UC. Peter Chamberlain has been teaching integrated new product development for the last five years in the Live Well Collaborative helping to develop new methods for gaining insights into consumer value. Linda Dunseath, Executive Director of the Live Well Collaborative, has coordinated over 30 interdisciplinary projects in the last 5 years. Laurie Weingart from CMU collaborated with us in our research on perceptual gaps and team integration presented in Chapter 6.

We are grateful to Sepideh Shahi for her commitment to this project and her extraordinary diligence in assembling the figures and case studies in this new edition. Juan Islas Munoz (Antonio), Fei Xie, and Yingxue Zhao (Anne) did a fabulous job of creating the product sketches found in the book. Xie Fei designed the integrated cover for this edition. We are also grateful to Rebecca Pinn for her assistance in researching and developing several of the case studies. We thank Matthew Lovell, Hong Ding, and Kevin Armendariz for research into several other case studies, and Oscar Frias and Aseem Singla for their discussions on aspects of this work.

We feel fortunate to have been able to work with our editor, Jim Boyd, of FT Press, as we brought this manuscript to press. If there is an ideal editor, Jim is it. His energy, enthusiasm, and support for this project, along with his staff, helped to move this manuscript further to the Upper Right, and quickly to production. Jim has been committed to this book for more than a decade, working with us on the first and second editions.

Many individuals at various companies spent a great deal of time working with us to develop the case studies in this book. In addition to several listed earlier, we thank Dave Allendorph, Jeff Calhoun, Katie Clark, Sean Corcorran, Doug Dietz, Thierry Do, Ryan Eder, Sam Farber, Bob Fealy, Ramsey Ford, Jodi Forlizi, James Gallagher, Kate Hanisian, Jeffrey Ho, Jerry Kathman, Chris Kasabach, Brian Matt, Shane Meeker, Thomas Overthun, Alejandro Peña, Paul Prichard, Dr. Robert Reynolds, Bob Schwartz, Vanessa Sica, Jim Sloan, Ivo Stivoric, Sohrab Vossoughi, William Wu, and Xiangyang Xin.

The following companies are acknowledged for providing images and facts to support the second edition: Altitude, Be Green, BodyMedia, Design Impact, DesignSingapore Council, Duchossios Group, GE Healthcare, Haier, IDEO, Jarden Consumer Solutions, Kennametal, LPK, Navistar, P&G, Steelcase, VistaLab Technologies, and Ziba. We thank those companies that provided input to case studies or examples for both the first and second editions: Daedalus, Frog Design, General Motors, Henry Dreyfuss Associates, Herbst Lazar Bell, Lowey Design, Mazda, Pittsburgh Post-Gazette, Starbucks Coffee Company, Stumpf Weber Associates, and UPS. We also acknowledge contributions for case studies that are retired from the second edition of the book but summarized in Chapter 11, “Where Are They Now?”: Apple, Black & Decker, Crown Equipment Corp., DaimlerChrysler Corp., DynaVox Systems, Eastman Kodak Company, Freeplay Group, The Headblade Company, Herman Miller, Iomega Corp., Motorola, OXO/Smart Design, and TBWA Chiat Day.