In this chapter, you learned about the Microsoft 365 SLA, including what it guarantees and what limitations have been put around it. Additionally, you learned how to monitor the various channels that Microsoft maintains for communicating service health: the Service Health Dashboard, the Service Status page, and the Microsoft 365 Service Status Twitter feed. Finally, you learned about opening and managing support requests from the Microsoft 365 admin center.

It is important to understand the support levels for release categories and the incident response matrix, both for the exam and for day-to-day operational requests.

In the next chapter, we'll cover the Microsoft 365 service life cycle.