In the previous chapters, we looked at Jira's different customization options. As we have seen, Jira can be a complex system, especially as the number of customizations increases. This can be a headache for administrators when users run into problems and require support.

In this chapter, we will how learn to use tools for troubleshooting Jira configuration issues that easily pinpoint the cause of the problem. We will also look at other tools that can help you, as an administrator, to be more efficient at diagnosing and fixing issues, as well as supporting your users.

In this chapter, we will cover the following recipes:

• Troubleshooting notifications
• Troubleshooting permissions
• Troubleshooting field configurations
• Running Jira in safe mode
• Importing data from other issue trackers
• Automating tasks in Jira
• Running scripts in Jira
• Switching user sessions in Jira
• Working with Jira from the command line
• Viewing Jira logs online
• Managing shared filters and dashboards