A workflow is like a flowchart in which issues can go from one state to another by following the direction paths between the states. In Jira's workflow terminology, the states are called statuses, and the paths are called transitions. We will use these two major components when customizing a workflow.

In this recipe, we will create a new, simple workflow from scratch. We will look at how to use existing statuses, create new statuses, and link them together using transitions.