The JEMH profile contains all the configurations needed for the app to process emails. By creating an incoming mail handler and selecting Enterprise Mail Handler for Jira (JEMH) as the handler, Jira will be able to pass on the processing to the JEMH app.

The one key configuration in our recipe is the field processors. The field processor determines how email content should be processed, which directly determines the format for our emails if we want them to be processed correctly. JEMH comes with several processors, and we have chosen to use the Colon Suffix processor, which has the format of key:value. So in our test-case email, we have the name of the field we want to update as the key and the new value we want to assign to the field as the value—for example, summary: this is a new summary.