To configure the field layout for the customer portal, perform the following steps:

1. Browse to the service desk to customize the field layout.
2. Click on the Project settings option in the lower-left corner.
3. Select the Request type option from the panel on the left-hand side.
4. Click on the Edit fields link for the request type to configure.

5. Click on the Add a field button to add fields to the portal. If you do not see the field you want to add, make sure the field is added to the appropriate screen used by the project:

To customize the field layout for agents, you need to configure the screens used for the service desk project. You can refer to the Setting up customized screens for your projects recipe in Chapter 2, Customizing Jira for Your Projects, for detailed information. The most straightforward method is as follows:

1. Select the Screens option from the panel on the left-hand side.
2. Expand the screen scheme for the issue (request) type.
3. Click on the screen for the View Issue operation.

4. Search and add the fields that you want to the screen. Fields you add in this way will not be shown to customers unless you specifically add them to the request type, as outlined earlier: