Once you have created an Electronic Signature custom field and added it onto a screen, such as the Resolve Issue screen, it will be displayed as two text fields: one for the username and one for the password.
The workflow transition can only be completed when the user signs the action by putting in their username and password, as shown in the following screenshot:
If the signature verification is successful and the transition is complete, the electronic signature will be stored, and you can get a report by clicking on the new E-Signatures issue tab at the bottom of the web page:
The e-signatures app also has a Restricted Mode option (which is turned off by default). This forces users to use their own credentials when providing e-signature. You can enable this restricted mode by performing the following steps:
- Navigate to Administration > Manage apps > E-Signature Fields.
- Check the Restricted Mode option and click on Save.
Once enabled, the username field is automatically set to the current user's username, so you can only sign with your own password.