To start capturing electronic signatures, we first need to create an Electronic Signature custom field:
- Navigate to Administration > Issues > Custom fields.
- Click on the Add Custom Field button and select the Advanced tab.
- Choose the Electronic Signature custom field type and click on Next.
- Name the custom field E-Signatures and click on Next.
- Select a screen to place the custom field onto. For example, if you want to capture signatures when users resolve an issue, you will need to select the screen used for the Resolve Issue transition.
- Click on the Update button:
You need to have a screen for the operations for which you want to capture electronic signatures.