Availability: the process of optimizing the availability of production systems by accurately measuring, analyzing, and reducing outages.

Business Continuity: a methodology to ensure the continuous operation of critical business systems in the event of wide-spread or localized disasters to an infrastructure environment.

Capacity Planning: a process to predict the types, quantities, and timing of capacities which critical resources within an infrastructure need in order to meet accurately forecasted workloads.

Change Management: a process to categorize, coordinate, approve, and communicate all changes to an IT production environment.

Configuration Management: a process to ensure that records are accurately and efficiently updated as to what version of software currently runs on which hardware.

Facilities Management: a process to ensure an appropriate physical environment is consistently supplied to enable the continuous operation of all critical infrastructure equipment.

Network Management: a process to maximize the reliability and utilization of network components in order to optimize network availability.

Performance and Tuning: a methodology to maximize throughput and minimize response times of batch jobs, online transactions, and internet activities.

Problem Management: a process to identify, log, track, resolve, and analyze problems impacting IT services.

Production Acceptance: a methodology to consistently and successfully deploy application systems into a production environment regardless of the hosting platform.

Strategic Security: a process designed to safeguard the availability, integrity, and confidentiality of designated data and programs against unauthorized access, modification, or destruction.

Storage Management: a process to optimize the use of storage devices and to protect the integrity of data for any media on which they reside.

Systems Management: the activity of identifying and integrating various products and processes in order to provide a stable and responsive IT environment.