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Appendix C. Assessment Worksheets Without Weighting Factors
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Appendix C. Assessment Worksheets Without Weighting Factors
by Rich Schiesser
IT Systems Management, Second Edition
Title Page
Copyright Page
Contents
Preface
Acknowledgments
About the Author
Chapter 1. Acquiring Executive Support
Chapter 2. Organizing for Systems Management
Chapter 3. Staffing for Systems Management
Chapter 4. Customer Service
Chapter 5. Ethics, Legislation, and Outsourcing
Chapter 6. Comparison to ITIL Processes
Chapter 7. Availability
Chapter 8. Performance and Tuning
Chapter 9. Production Acceptance
Chapter 10. Change Management
Chapter 11. Problem Management
Chapter 12. Storage Management
Chapter 13. Network Management
Chapter 14. Configuration Management
Chapter 15. Capacity Planning
Chapter 16. Strategic Security
Chapter 17. Business Continuity
Chapter 19. Developing Robust Processes
Chapter 20. Using Technology to Automate and Evaluate Robust Processes
Chapter 21. Integrating Systems Management Processes
Chapter 22. Special Considerations for Client-Server and Web-Enabled Environments
Appendix B. Summary of Definitions
Appendix C. Assessment Worksheets Without Weighting Factors
Appendix D. Assessment Worksheets With Weighting Factors
Appendix E. Historical Perspective
Appendix F. Evolving in the 1970s and 1980s
Appendix G. Into and Beyond the New Millennium
Appendix H. Answers to Selected Questions
Bibliography
Index
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Appendix B. Summary of Definitions
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Appendix D. Assessment Worksheets With Weighting Factors
Appendix C. Assessment Worksheets Without Weighting Factors
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