Appendix H. Answers to Selected Questions

Chapter 1

A2—False

A4—customers

Chapter 2

A2—True

A4—owner

Chapter 3

A3—ability

Chapter 4

A1—False

A4—1990s

Chapter 5

A1—True

A2—False

Chapter 6

A2—False

A4—ISO20000

Chapter 7

A1—False

A2—True

Chapter 8

A1—True

A3—encryption codes

A4—buffers

Chapter 9

A2—True

A4—applications development

Chapter 10

A4—emergency changes

Chapter 11

A1—True

A3—closed

Chapter 12

A2—False

A4—logical backup

Chapter 13

A1—True

Chapter 14

A1—False

A4—expense

Chapter 15

A2—False

A4—documentation and capacity planning

Chapter 16

A1—True

A2—False

Chapter 17

A4—recovery strategies

Chapter 18

A1—True

A3—backup tape library

Chapter 19

A2—True

A3—response times of transactions

Chapter 20

A1—False

A3—value and quality

Chapter 21

A2—True

A3—change managementA4—integration

Chapter 22

A2—False

A4—storage arrays