IT Systems Management, Second Edition

Rich Schiesser

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ISBN-13: 978-0-137-02506-0
ISBN-10: 0-137-02506-8

Text printed in the United States on recycled paper at RR Donnelley, Crawfordsville, IN.

First printing February 2010

Cover - The Big Ben clock tower symbolizes Great Britain, where best practices for IT infrastructure processes were first formalized.

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In Fondest Memory of My Beloved Son Ben

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