- JIRA Essentials Third Edition
- Table of Contents
- JIRA Essentials Third Edition
- Credits
- About the Author
- About the Reviewers
- www.PacktPub.com
- Preface
- 1. Getting Started with JIRA
- 2. Project Management
- 3. Issue Management
- 4. Field Management
- 5. Screen Management
- 6. Workflows and Business Processes
- 7. E-mails and Notifications
- JIRA and e-mail
- Mail servers
- Working with outgoing mails
- Mail queues
- Manually sending e-mails
- Events
- Notifications
- The notification scheme
- Troubleshooting notifications
- Incoming e-mails
- Adding an incoming mail server
- Mail handlers
- Creating a new issue or adding a comment to an existing issue
- Adding a comment with the entire e-mail body
- Adding a comment from the non-quoted e-mail body
- Creating a new issue from each e-mail message
- Adding a comment before a specified marker or separator in the e-mail body
- Adding a mail handler
- Editing and deleting a mail handler
- The Help Desk project
- Summary
- 8. Securing JIRA
- 9. Searching, Reporting, and Analysis
- 10. JIRA Service Desk
- 11. Advanced Features
- Index
In order for JIRA to communicate with e-mails, you need to configure or register your mail servers in JIRA. There are two types of mail servers you need to configure:
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