Cafeteria benefits, 363
Canada, 362
Card check, 482
Career anchors, 268, 283–284
Career counseling, 271
Career development
advancement suggestions for, 279–280
assessment phase of, 266–270
degree of emphasis on, 265
development phase of, 276–277
development suggestions, 279
direction phase of, 270–275
for diverse workforce, 265
domains and balance point, 277–278
for expatriates, 546–548
explanation of, 262–263
job analysis and, 59
managerial perspective on, 261–262
responsibility for, 263
self-development, 277–280
with technology/social media, 283
Career paths
explanation of, 272
information forms, 273–274
social media as a skill and a tool, 275, 283
Career-planning workshops, 266–267
Career resource center, 275
Carpal tunnel syndrome (CTS), 515
Cases
customer-driven HR, 81, 176–177, 232, 258–259, 282, 397–398, 497–498
discussion, 41–42, 113, 147–148, 319–320, 356–357
emerging trends, 38–39, 79, 111, 180, 320–321, 495–496, 525–526
employees with tattoos, 112
ethics, 40, 78–79, 114–115, 146–147, 177, 199, 228, 283–284, 358–359, 394–395, 423, 459460, 496–497, 498–499, 524–525
global, 198–199, 229, 285, 426–427, 462–463, 526–527
orientation and socialization, 256
small business, 357
Cash balance plans, 384
Catastrophic health plan, 379
Cease and desist orders, 467
Central tendency error, 216
CEOs. See Chief executive officers (CEOs)
Certification elections, 467, 481–482
Change
coping with rapid, –, 24
resistance to, 125
Chief executive officers (CEOs). See also
Executives
compensation for, 344–350
exporting firms and, 557
women as, 113–114, 135–136, 176
Child-care benefits, 396–397
China
HIV/AIDS in, 510
labor relations, 473–474
overtake by Mexico, 532–533
toxic factories, 558
Cigarette smoking, 438
CIT. See Critical incident technique (CIT)
Civil Rights Act of 1964
civil rights burden-of-proof, 85
provisions, 173
Title IV, 87
Title VII. See Title VII of the Civil Rights Actof 1964
Civil Rights Act of 1991, 94–95, 173
Civil service rules, 434
Classification system, 306
Classroom instruction, 248
Clinical selection strategy, 171
Cliques, 412
Closed shops, 469
Coaching
for career development, 276
by managers, 225
COBRA (Consolidated Omnibus Budget Reconciliation Act) of 1985, 374
Codetermination, 475
Cognitive ability tests, 165
Coinsurance, 363, 376
COLAs (cost-of-living adjustments), 492, 493
Collective bargaining. See also Labor relations; Labor unions
bargaining behavior and, 483–484
distributive, 484–485
explanation of, 470, 483
impasses in, 486–488
integrative, 485–486
power and, 484–486
topics for, 486
College interns, 72
College/university recruitment, 161
Combustible dust, 506
Communication
channels of, 401–403
cross-cultural, 544
downward, 403
of employee benefits, 390–391
importance of, 280
informal, 411–413
to laid-off employees, 193–194
for performance management, 222
programs for effective, 403–418
supervisor-worker, 225–226
upward, 403, 413–415
Communication methods
audiovisual, 406
electronic, –, 406–410
meetings, 410–411
retreats, 411
written, 405–406
Communication programs
employee assistance, 415–418
employee feedback, 413–415
employee recognition, 419–420
information dissemination, 403–404
Communication standards, 141
Comparability, 216
Comparable worth, 314
Compensable factors, 304
Compensation. See also Employee benefits; Pay-for-performance plans
base, 287
board of director, 349–350
choices related to, 26
employee perception of, 456
executive, 344–350
for expatriates, 548–549
explanation of, 287–288
job analysis and, 59
managerial perspective on, 287
performance appraisal interview discussion of, 221
total, 287
in unionized companies, 492–493
for women, 136
Compensation plans
job-based, 300
job evaluation as, 302
market surveys as, 306
within-pay-range positioning criteria as, 308
skills-based, 300, 311
in small businesses, 311–312
Compensation systems
below-market vs. above-market, 288, 296–297
centralization vs. decentralization, 288, 299–300
elitist vs. egalitarian, 288, 296
Equal Pay Act and, 314–315
Fair Labor Standards Act and, 312–314
fixed vs. variable pay, 288, 291–293
Internal Revenue Code and, 315
internal vs. external equity, 288, 289–290
job vs. individual pay, 288, 294–300
monetary vs. nonmonetary, 288, 297–298
open vs. secret pay, 288, 299
performance vs. membership, 288, 293
Compensatory damages, 94–95
Competencies
career development and, 269–270
examples of, 207
explanation of, 207
Competency model, 207
Competitive advantage
cost and quality control and, 10–11
during recession,
strategies to maintain, 22
Complaint resolution process, 105
Compressed workweeks, 72
Computer-based training, 246
Conciliation, 99
Concurrent validity, 164
Conflict, 125
Conflict resolution, 486–488
Conscientiousness, 166
Consolidated Omnibus Budget Reconciliation Act (COBRA) of 1985, 374
Consultants, 71
Contamination error, 163
Content tasks, 249
Content validity, 164
Contingent workers
college interns as, 72
contract workers as, 71–72
explanation of, 67
outsourcing as, 68–69
part-time employees as, 68–69
temporary employees as, 68
Contract interpretation grievance, 490
Contracts
employment, 430
explanation of, 430
implied, 431, 435
labor, 470–471, 482
psychological, 329, 431
union, 431
Contractual rights, 430–431
Contract workers, 71–72
Contributions, 363
Control, lack of, 327
Copayment, 363
Core-plus options plans, 389
Core time, 72
Core workers, 67
Corporate strategy, 28
Corporatewide pay-for-performance plans
advantages of, 342–343
conditions favoring, 343–344
disadvantages of, 343
explanation of, 341–342
Cost-of-living adjustments (COLAs), 492, 493
Creativity, 123, 250
Creativity training, 250
Credibility gap, 329
Credit checks, 439–440
Crisis training, 251
Critical incident technique (CIT)
explanation of, 59, 61, 210
steps in, 233–234
Critical thinking, 21
Cross-cultural training, 539
Cross-functional training, 249
Crow, Jim, laws, 87
CTDs (cumulative trauma disorders), 515
Cultural competency, 229
Cultural determinism, 142
Cultural relativity concept of management, 125
Culture. See also Diversity; Employee diversity; Employee diversity management; Organizational culture
characteristics of, 553–555
dimensions of, 553–556
stereotypes and, 553
Culture shock
explanation of, 539
reverse, 542
Cumulative trauma disorders (CTDs), 515
Customer-driven HR cases
building employee strengths, 232
career strategy, 282
compensation, 322–323
fun as a job requirement, 424
IBM’s 401(k), 397–398
incivility in the workplace, 458–459
union teams, 497–498
women in the workforce, 176–177
workplace safety, 527–528
workplace training, 258–259
writing a job description, 81
Customer service employees, 350–351
Customer service training, 252–253
