Copyright
by Bernard W. Taylor III, Roberta S. Russell
Operations Management: Creating Value Along the Supply Chain, 7th Edition
- Copyright
- About the Authors
- Preface
- Acknowledgments
- I. Operations Management
- 1. Introduction to Operations and Supply Chain Management
- 1.1. THE OPERATIONS FUNCTION
- 1.2. THE EVOLUTION OF OPERATIONS AND SUPPLY CHAIN MANAGEMENT
- 1.3. GLOBALIZATION
- 1.4. PRODUCTIVITY AND COMPETITIVENESS
- 1.5. STRATEGY AND OPERATIONS
- 1.6. ORGANIZATION OF THIS TEXT
- 1.7. LEARNING OBJECTIVES OF THIS COURSE
- 1.8. SUMMARY
- 1.9. SUMMARY OF KEY TERMS
- 1.10. QUESTIONS
- 1.11. PROBLEMS
- 1.12. CASE PROBLEM 1.1
- 1.13. CASE PROBLEM 1.2
- 1.14. CASE PROBLEM 1.3
- 1.15. REFERENCES
- S1. Operational Decision-Making Tools: Decision Analysis
- 2. Quality Management
- 2.1. WHAT IS QUALITY?
- 2.2. QUALITY MANAGEMENT SYSTEM
- 2.3. QUALITY TOOLS
- 2.4. TQM AND QMS
- 2.5. THE FOCUS OF QUALITY MANAGEMENT—CUSTOMERS
- 2.6. THE ROLE OF EMPLOYEES IN QUALITY IMPROVEMENT
- 2.7. QUALITY IN SERVICES
- 2.8. SIX SIGMA
- 2.9. THE COST OF QUALITY
- 2.10. THE EFFECT OF QUALITY MANAGEMENT ON PRODUCTIVITY
- 2.11. QUALITY AWARDS
- 2.12. ISO 9000
- 2.13. SUMMARY
- 2.14. SUMMARY OF KEY FORMULAS
- 2.15. SUMMARY OF KEY TERMS
- 2.16. SOLVED PROBLEMS
- 2.17. QUESTIONS
- 2.18. PROBLEMS
- 2.19. CASE PROBLEM 2.1
- 2.20. CASE PROBLEM 2.2
- 2.21. CASE PROBLEM 2.3
- 2.22. CASE PROBLEM 2.4
- 2.23. REFERENCES
- 3. Statistical Process Control
- 3.1. THE BASICS OF STATISTICAL PROCESS CONTROL
- 3.2. CONTROL CHARTS
- 3.3. CONTROL CHARTS FOR ATTRIBUTES
- 3.4. CONTROL CHARTS FOR VARIABLES
- 3.5. CONTROL CHART PATTERNS
- 3.6. SPC WITH EXCEL AND OM TOOLS
- 3.7. PROCESS CAPABILITY
- 3.8. SUMMARY
- 3.9. SUMMARY OF KEY FORMULAS
- 3.10. SUMMARY OF KEY TERMS
- 3.11. SOLVED PROBLEMS
- 3.12. QUESTIONS
- 3.13. PROBLEMS
- 3.14. CASE PROBLEM 3.1
- 3.15. CASE PROBLEM 3.2
- 3.16. CASE PROBLEM 3.3
- 3.17. REFERENCES
- S3. Operational Decision-Making Tools: Acceptance Sampling
- 4. Product Design
- 4.1. THE DESIGN PROCESS
- 4.2. RAPID PROTOTYPING AND CONCURRENT DESIGN
- 4.3. TECHNOLOGY IN DESIGN
- 4.4. DESIGN QUALITY REVIEWS
- 4.5. DESIGN FOR ENVIRONMENT
- 4.6. QUALITY FUNCTION DEPLOYMENT
- 4.7. DESIGN FOR ROBUSTNESS
- 4.8. SUMMARY
- 4.9. SUMMARY OF KEY TERMS
- 4.10. SUMMARY OF KEY FORMULAS
- 4.11. SOLVED PROBLEMS
- 4.12. QUESTIONS
- 4.13. PROBLEMS
- 4.14. CASE PROBLEM 4.1
- 4.15. CASE PROBLEM 4.2
- 4.16. REFERENCES
- 5. Service Design
- 5.1. THE SERVICE ECONOMY
- 5.2. CHARACTERISTICS OF SERVICES
- 5.3. THE SERVICE DESIGN PROCESS
- 5.4. TOOLS FOR SERVICE DESIGN
- 5.5. WAITING LINE ANALYSIS FOR SERVICE IMPROVEMENT
- 5.6. SUMMARY
- 5.7. SUMMARY OF KEY TERMS
- 5.8. SUMMARY OF KEY FORMULAS
- 5.9. SOLVED PROBLEMS
- 5.10. QUESTIONS
- 5.11. PROBLEMS
- 5.12. CASE PROBLEM 5.1
- 5.13. CASE PROBLEM 5.2
- 5.14. CASE PROBLEM 5.3
- 5.15. CASE PROBLEM 5.4
- 5.16. REFERENCES
- 6. Processes and Technology
- 7. Capacity and Facilities Design
- 7.1. CAPACITY PLANNING
- 7.2. FACILITIES
- 7.3. BASIC LAYOUTS
- 7.4. DESIGNING PROCESS LAYOUTS
- 7.5. DESIGNING SERVICE LAYOUTS
- 7.6. DESIGNING PRODUCT LAYOUTS
- 7.7. HYBRID LAYOUTS
- 7.8. SUMMARY
- 7.9. SUMMARY OF KEY FORMULAS
- 7.10. SUMMARY OF KEY TERMS
- 7.11. SOLVED PROBLEMS
- 7.12. QUESTIONS
- 7.13. PROBLEMS
- 7.14. CASE PROBLEM 7.1
- 7.15. CASE PROBLEM 7.2
- 7.16. CASE PROBLEM 7.3
- 7.17. REFERENCES
- S7. Operational Decision-Making Tools: Facility Location Models
- S7.1. TYPES OF FACILITIES
- S7.2. SITE SELECTION: WHERE TO LOCATE
- S7.3. GLOBAL SUPPLY CHAIN FACTORS
- S7.4. LOCATION ANALYSIS TECHNIQUES
- S7.5. SUMMARY
- S7.6. SUMMARY OF KEY FORMULAS
- S7.7. SUMMARY OF KEY TERMS
- S7.8. SOLVED PROBLEMS
- S7.9. QUESTIONS
- S7.10. PROBLEMS
- S7.11. CASE PROBLEM S7.1
- S7.12. REFERENCES
- 8. Human Resources
- 8.1. HUMAN RESOURCES AND QUALITY MANAGEMENT
- 8.2. THE CHANGING NATURE OF HUMAN RESOURCES MANAGEMENT
- 8.3. CONTEMPORARY TRENDS IN HUMAN RESOURCES MANAGEMENT
- 8.4. EMPLOYEE COMPENSATION
- 8.5. MANAGING DIVERSITY IN THE WORKPLACE
- 8.6. JOB DESIGN
- 8.7. JOB ANALYSIS
- 8.8. LEARNING CURVES
- 8.9. SUMMARY
- 8.10. SUMMARY OF KEY FORMULAS
- 8.11. SUMMARY OF KEY TERMS
- 8.12. SOLVED PROBLEMS
- 8.13. QUESTIONS
- 8.14. PROBLEMS
- 8.15. CASE PROBLEM 8.1
- 8.16. REFERENCES
- S8. Operational Decision-Making Tools: Work Measurement
- 9. Project Management
- 9.1. PROJECT PLANNING
- 9.2. GLOBAL AND DIVERSITY ISSUES IN PROJECT MANAGEMENT
- 9.3. PROJECT SCHEDULING
- 9.4. PROJECT CONTROL
- 9.5. CPM/PERT
- 9.6. PROBABILISTIC ACTIVITY TIMES
- 9.7. CPM/PERT ANALYSIS WITH OM TOOLS
- 9.8. MICROSOFT PROJECT
- 9.9. PROJECT CRASHING AND TIME-COST TRADEOFF
- 9.10. SUMMARY
- 9.11. SUMMARY OF KEY FORMULAS
- 9.12. SUMMARY OF KEY TERMS
- 9.13. SOLVED PROBLEMS
- 9.14. QUESTIONS
- 9.15. PROBLEMS
- 9.16. CASE PROBLEM 9.1
- 9.17. CASE PROBLEM 9.2
- 9.18. REFERENCES
- 1. Introduction to Operations and Supply Chain Management
- II. Supply Chain Management
- 10. Supply Chain Management Strategy and Design
- 10.1. SUPPLY CHAINS
- 10.2. THE MANAGEMENT OF SUPPLY CHAINS
- 10.3. "GREEN" SUPPLY CHAINS
- 10.4. INFORMATION TECHNOLOGY: A SUPPLY CHAIN ENABLER
- 10.5. SUPPLY CHAIN INTEGRATION
- 10.6. SUPPLY CHAIN MANAGEMENT (SCM) SOFTWARE
- 10.7. MEASURING SUPPLY CHAIN PERFORMANCE
- 10.8. SUMMARY
- 10.9. SUMMARY OF KEY TERMS
- 10.10. SUMMARY OF KEY FORMULAS
- 10.11. SOLVED PROBLEMS
- 10.12. QUESTIONS
- 10.13. PROBLEMS
- 10.14. CASE PROBLEM 10.1
- 10.15. REFERENCES
- 11. Global Supply Chain Procurement and Distribution
- 11.1. PROCUREMENT
- 11.2. E-PROCUREMENT
- 11.3. DISTRIBUTION
- 11.4. TRANSPORTATION
- 11.5. THE GLOBAL SUPPLY CHAIN
- 11.5.1. OBSTACLES TO GLOBAL SUPPLY CHAIN MANAGEMENT
- 11.5.2. DUTIES, TARIFFS, AND GLOBAL TRADING GROUPS
- 11.5.3. LANDED COST
- 11.5.4. WEB-BASED INTERNATIONAL TRADE LOGISTICS SYSTEMS
- 11.5.5. RECENT TRENDS IN GLOBALIZATION FOR U.S. COMPANIES
- 11.5.6. CHINA'S INCREASING ROLE IN THE GLOBAL SUPPLY CHAIN
- 11.5.7. REVERSE GLOBALIZATION
- 11.5.8. EFFECTS OF TERRORISM ON GLOBAL SUPPLY CHAINS
- 11.6. SUMMARY OF KEY TERMS
- 11.7. QUESTIONS
- 11.8. CASE PROBLEM 11.1
- S11. Operational Decision-Making Tools: Transportation and Transshipment Models
- 12. Forecasting
- 12.1. THE STRATEGIC ROLE OF FORECASTING IN SUPPLY CHAIN MANAGEMENT
- 12.2. COMPONENTS OF FORECASTING DEMAND
- 12.3. TIME SERIES METHODS
- 12.4. FORECAST ACCURACY
- 12.5. TIME SERIES FORECASTING USING EXCEL
- 12.6. REGRESSION METHODS
- 12.7. SUMMARY
- 12.8. SUMMARY OF KEY FORMULAS
- 12.9. SUMMARY OF KEY TERMS
- 12.10. SOLVED PROBLEMS
- 12.11. QUESTIONS
- 12.12. PROBLEMS
- 12.13. CASE PROBLEM 12.1
- 12.14. CASE PROBLEM 12.2
- 12.15. CASE PROBLEM 12.3
- 12.16. CASE PROBLEM 12.4
- 12.17. REFERENCES
- 13. Inventory Management
- 13.1. THE ROLE OF INVENTORY IN SUPPLY CHAIN MANAGEMENT
- 13.2. INVENTORY AND QUALITY MANAGEMENT IN THE SUPPLY CHAIN
- 13.3. THE ELEMENTS OF INVENTORY MANAGEMENT
- 13.4. INVENTORY CONTROL SYSTEMS
- 13.5. ECONOMIC ORDER QUANTITY MODELS
- 13.6. QUANTITY DISCOUNTS
- 13.7. REORDER POINT
- 13.8. ORDER QUANTITY FOR A PERIODIC INVENTORY SYSTEM
- 13.9. SUMMARY
- 13.10. SUMMARY OF KEY FORMULAS
- 13.11. SUMMARY OF KEY TERMS
- 13.12. SOLVED PROBLEMS
- 13.13. QUESTIONS
- 13.14. PROBLEMS
- 13.15. CASE PROBLEM 13.1
- 13.16. CASE PROBLEM 13.2
- 13.17. CASE PROBLEM 13.3
- 13.18. REFERENCES
- S13. Operational Decision-Making Tools: Simulation
- 14. Sales and Operations Planning
- 14.1. THE SALES AND OPERATIONS PLANNING PROCESS
- 14.2. STRATEGIES FOR ADJUSTING CAPACITY
- 14.3. STRATEGIES FOR MANAGING DEMAND
- 14.4. QUANTITATIVE TECHNIQUES FOR AGGREGATE PLANNING
- 14.5. THE HIERARCHICAL NATURE OF PLANNING
- 14.6. AGGREGATE PLANNING FOR SERVICES
- 14.7. SUMMARY
- 14.8. SUMMARY OF KEY TERMS
- 14.9. SOLVED PROBLEMS
- 14.10. QUESTIONS
- 14.11. PROBLEMS
- 14.12. CASE PROBLEM 14.1
- 14.13. CASE PROBLEM 14.2
- 14.14. REFERENCES
- S14. Operational Decision-Making Tools: Linear Programming
- S14.1. MODEL FORMULATION
- S14.2. GRAPHICAL SOLUTION METHOD
- S14.3. LINEAR PROGRAMMING MODEL SOLUTION
- S14.4. SOLVING LINEAR PROGRAMMING PROBLEMS WITH EXCEL
- S14.5. SENSITIVITY ANALYSIS
- S14.6. SUMMARY
- S14.7. SUMMARY OF KEY TERMS
- S14.8. SOLVED PROBLEMS
- S14.9. QUESTIONS
- S14.10. PROBLEMS
- S14.11. CASE PROBLEM S14.1
- S14.12. CASE PROBLEM S14.2
- S14.13. CASE PROBLEM S14.3
- S14.14. CASE PROBLEM 14.4
- S14.15. CASE PROBLEM S14.5
- S14.16. CASE PROBLEM S14.6
- S14.17. REFERENCES
- 15. Resource Planning
- 15.1. MATERIAL REQUIREMENTS PLANNING (MRP)
- 15.2. CAPACITY REQUIREMENTS PLANNING (CRP)
- 15.3. ENTERPRISE RESOURCE PLANNING (ERP)
- 15.4. CUSTOMER RELATIONSHIP MANAGEMENT (CRM)
- 15.5. SUPPLY CHAIN MANAGEMENT (SCM)
- 15.6. PRODUCT LIFECYCLE MANAGEMENT (PLM)
- 15.7. CONNECTIVITY, INTEGRATION, AND SERVICES
- 15.8. SUMMARY
- 15.9. SUMMARY OF KEY TERMS
- 15.10. QUESTIONS
- 15.11. SOLVED PROBLEMS
- 15.12. PROBLEMS
- 15.13. CASE PROBLEM 15.1
- 15.14. CASE PROBLEM 15.2
- 15.15. REFERENCES
- 16. Lean Systems
- 16.1. THE BASIC ELEMENTS OF LEAN PRODUCTION
- 16.1.1. FLEXIBLE RESOURCES
- 16.1.2. CELLULAR LAYOUTS
- 16.1.3. THE PULL SYSTEM
- 16.1.4. KANBANS
- 16.1.5. SMALL LOTS
- 16.1.6. QUICK SETUPS
- 16.1.7. UNIFORM PRODUCTION LEVELS
- 16.1.8. QUALITY AT THE SOURCE
- 16.1.9. VISUAL CONTROL
- 16.1.10. KAIZEN
- 16.1.11. JIDOKA
- 16.1.12. TOTAL PRODUCTIVE MAINTENANCE
- 16.1.13. SUPPLIER NETWORKS
- 16.2. THE BENEFITS OF LEAN PRODUCTION
- 16.3. IMPLEMENTING LEAN PRODUCTION
- 16.4. LEAN SERVICES
- 16.5. SUMMARY
- 16.6. SUMMARY OF KEY FORMULAS
- 16.7. SUMMARY OF KEY TERMS
- 16.8. QUESTIONS
- 16.9. PROBLEMS
- 16.10. CASE PROBLEM 16.1
- 16.11. CASE PROBLEM 16.2
- 16.12. REFERENCES
- 16.1. THE BASIC ELEMENTS OF LEAN PRODUCTION
- 17. Scheduling
- 17.1. OBJECTIVES IN SCHEDULING
- 17.2. LOADING
- 17.3. SEQUENCING
- 17.4. MONITORING
- 17.5. ADVANCED PLANNING AND SCHEDULING SYSTEMS
- 17.6. THEORY OF CONSTRAINTS
- 17.7. EMPLOYEE SCHEDULING
- 17.8. SUMMARY
- 17.9. SUMMARY OF KEY FORMULAS
- 17.10. SUMMARY OF KEY TERMS
- 17.11. SOLVED PROBLEMS
- 17.12. QUESTIONS
- 17.13. PROBLEMS
- 17.14. CASE PROBLEM 17.1
- 17.15. CASE PROBLEM 17.2
- 17.16. REFERENCES
- A. NORMAL CURVE AREAS
- 10. Supply Chain Management Strategy and Design
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