SOFTWARE SELECTION

Software tools, or packages, are tremendous productivity aids. They help to process large volumes of data, and they perform repetitive functions and complex calculations. Unfortunately, little forethought is given to the acquisition of software. A package is purchased, loaded on a computer, and then people are expected to use it. This results in frustrated users who vent their anger at the software when in reality, the problem lies with the process of selecting the package.

Any software selection should be methodical; that is, it should have a logical flow. Specifically, it should define what features are needed, who the package is for, when will it be available, how it will be used, and even where (e.g., the computer) it will be employed. The selection should be objective and should satisfy the needs of the users.

A software selection process provides four benefits. One, it provides a consistent approach for selecting software. Two, it provides users with software that meets their needs. Three, it reduces the chances of unwanted software just sitting on a shelf. Four, it reduces the frustration that people experience with new software.

for Software Selection Process

• Identify requirements and specifications (e.g., type of hardware, compatibility, user-friendliness, functionality, help-desk services).
• Use an objective approach for selecting software (e.g., weighted selection criteria approach).
• Test the software against requirements and specifications.
• Provide adequate training for a smoother transition.
• Expect a learning curve, even after training.
• Evaluate multiple products from multiple vendors rather than just selecting from a preferred vendor.