CRISIS MANAGEMENT

Sometimes all hell breaks loose. Order turns into chaos. No one is in control. Sound familiar?

It should. It’s called a crisis, and if you’re not careful, it can overwhelm you. What you must do is handle a crisis in a manner that allows proaction rather than reaction. The way to accomplish this feat is through crisis management.

Typically, people react to a crisis. They implement a solution to satisfy short-term needs and treat the symptoms rather than the causes. Such reactions only quell the crisis instead of solving it, and they cause a crisis to reerupt later when the circumstances encourage it.

for Crisis Management

• Remove the emotional content from the situation.
• Gather the facts and data of the situation.
• Look at the big picture.
• Define the problem.
• Identify the possible causes.
• Determine the true cause(s).
• Develop a solution that addresses the cause(s).
• Implement the solution.
• Seek feedback.
• Make revisions, as necessary.