CONFLICT MANAGEMENT

Conflict will always occur. It can exist between people and organizations. Unfortunately, it cannot be avoided and will always be present in some form. The key, however, is to manage conflict, but managing it is especially difficult between two or more people.

Conflict management, not conflict avoidance or confrontation, is a tool that can offer many advantages. It can help identify important issues and can cause resolution to occur. It can also spark new ideas for improvement and can generate enthusiasm for a particular endeavor.

for Conflict Management

• Recognize that conflict is neither good nor bad.
• Keep personalities out of the conflict.
• Look at the big picture, and keep it constantly in mind.
• Maintain objectivity.
• Assess the facts, not the persons.
• Identify the cause of the conflict.
• Address the cause, not the symptoms.
• Seek consensus of the cause of the problem and the eventual solution.
• Monitor the situation, even after resolution of the conflict.