UNITY OF COMMAND

The unity of command principle states that a person should report to one immediate superior only. If performing as a project manager, you need to develop an organizational structure that applies this principle.

A good example of poor unity of command is a person reporting to two bosses. One boss gives direction while the other grants pay raises. Sometimes, the two bosses give contradictory signals or instructions, a circumstance that can lead to problems for the person doing the work and the managers.

Applying the unity of command principle provides three advantages. One, it reduces tension and confusion. If a person must support two superiors at the same time, a struggle will arise over whom to devote the most time. A struggle may also arise over whom to display loyalty if a conflict arises between the two superiors. Two, unity of command provides for clear reporting. A person has no question regarding who gives orders. Three, it improves decision-making. A person knows whom to ask for a decision and how to raise a concern by notifying their chain of command.

for Unity of Command

• Identify the superiors that you are reporting to.
• Set up a joint meeting with them.
• Ask them to clarify their expectations of your performance.
• Ask them to set priorities.
• Meet jointly on a regular basis to reevaluate expectations and priorities.