IN THIS CHAPTER, YOU WILL
Learn about phone and e-mail support.
Explore the Resource Center.
Find how-to articles and resources.
Take an online seminar.
Participate in the Microsoft Office Live Small Business community.
Read and subscribe to blogs.
Learn about additional small business resources.
BY NOW you are most likely well on your way to using Microsoft Office Live Small Business features to get your business online; promote your business; and manage people, projects, sales, and more—all from a single simple Web interface. How’s it going so far?
The developers of Office Live Small Business recognize that starting and running a small business is more than a doing-it-once kind of activity. A business needs constant attention and care. You are always tracking your data, correcting course, and trying new things. You are managing people, adding features, and expanding your data lists.
A thriving business gives you a lot to manage—and that’s a good problem to have! Luckily, Office Live Small Business includes a comprehensive Resource Center that provides you not only with software support but also with practical suggestions for business setup, management, and promotion. This chapter rounds out the book by introducing you to the Office Live Small Business Resource Center.
You’re probably used to getting phone support for major purchases such as new computer systems, digital devices, and more. But how often do you get phone support for software or Web services—free? Even more, where will you find free phone support for a free Web service? You’ve got to admit, that’s unusual.
Office Live Small Business knows that you have a lot on your plate as the owner of a small business. The last thing you need to do is lose time while you struggle with setup or Web design. For that reason, Office Live Small Business offers free phone support for 30 days after sign-up. After that, you receive toll-free, ongoing phone support if you purchase one of the add-on services: adManager, E-Mail Marketing, or premium e-mail. In the United States, call (866) 591-LIVE (5483) toll free to take advantage of the phone support.
Another source of support for you as a small business owner and Office Live Small Business subscriber is available via e-mail. The Office Live Small Business team has set a standard of responding to all customer e-mail within 48 hours. If you can’t find answers to your questions online in the Help system, the Community forum, or the Office Live Small Business blog, you can click the Contact Us link at the bottom of the Resource Center page and submit your question or issue on the online form.