REENGINEERING

Reengineering, in contrast to total quality improvement, involves radical change. The idea behind reengineering is to develop and implement a new process, capitalizing on technology enablers and breakthrough opportunities.

To perform reengineering, a project team is formed. The team focuses on a major change, requiring large investments of time, labor, and effort. The reengineering project deals with a complex set of issues in a high-risk environment.

Reengineering offers several benefits if it succeeds. When a better process is put in place, it can provide dramatic gains in productivity. It can also improve the competitive position of the firm. Further, it increases the global perspective of employees because reengineering requires participants to understand the existing and new processes.

for Performing Reengineering

• Develop a project plan.
• Dedicate the team members to the project.
• Seek concurrence on a standard modeling technique and tool.
• Perform an in-depth risk assessment.
• Develop a thorough understanding of the existing and new process.
• Identify key players (e.g., change champion, change agent, change target).
• Have the team focus on the to-be rather than on the as-is process.