STANDARDS

A standard is a level of performance that communicates specific expectations when conducting business. Unlike guidelines, standards require compliance. Compliance to standards sometimes generates fear. Although the fear is understandable, it is groundless if a standard is clear, measurable, definable, easily applied, objective, recordable, and accessible.

A misconception exists that control must exist over all activities within an organization. Not only is this impossible, but it also leads to overcontrol. Standards should only exist when necessary.

Standards are beneficial because they provide an objective means for measuring performance. They also communicate expectations of performance and provide uniformity when conducting business. Finally, they ensure a minimum, expected level of performance.

for Developing Standards

• Determine the goal(s) of the standard.
• Gather input from key individuals during the development of the standard.
• Develop the standard based upon the input.
• Seek feedback from key individuals.
• Develop the standard.
• Document the standard.
• Obtain buy off on the standard.
• Communicate the standard.