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- Wikipedia. "User journey". Last modified 28 February 2017. https://en.wikipedia.org/wiki/User_journey

- Jennifer Havice. "A Step By Step Guide To Building Customer Journey Maps". https://conversionxl.com/customer-journey-maps/

- Chris Risdon. "The Anatomy of an Experience Map". Last modified November 30, 2011. http://adaptivepath.org/ideas/the-anatomy-of-an-experience-map/