In this chapter, we talked about the need for carrying a good study of the mental model of your users in order to create effective solutions, that is, how discovering patterns and conventions helps the designer take better decisions later when exploring the possible design solutions.

We also presented some useful research methods and documents to present your findings. The whole team will benefit from this information, making it easier to create a user-friendly application.

In the next chapter, we will talk about sketching, a technique that will allow us to explore possible solutions and present ideas quickly and efficiently.