Book 2

Essential Tools

Contents at a Glance

1. Chapter 1: Researching on eBay
   1. Looking for Items with eBay’s Search
   2. Searching for Items by Seller
   3. Refining a Search with Other Options
   4. Finding eBay Members
   5. Understanding eBay’s Category Hierarchy
2. Chapter 2: Researching Collectible Prices
   1. Pricing New Products for eBay via Mobile
   2. Finding Pricing Trends on eBay
   3. Following Collectible-Buying Guidelines
   4. Online Sources of Information
3. Chapter 3: Five-Star Customer Service via Personalized Communications
   1. Communicating Takes a Little Effort
   2. Anticipating Initial Buyer Inquiries
   3. Communicating through eBay Messages
   4. Personalizing Your Buyer’s Communication
4. Chapter 4: Letting PayPal Help You Manage the Money
   1. Understanding How PayPal Works
   2. Sorting Out PayPal’s Different Accounts
   3. PayPal’s Protection Plans
   4. Downloading Your Transaction History from PayPal
5. Chapter 5: Using eBay’s Management Tools
   1. Signing In to Get Going
   2. Taking Charge on Your My eBay Hub
   3. Looking at the My eBay Summary Page
   4. Tracking Your Buying Activity on My eBay
   5. Organizing My eBay Lists, Searches, and Purchases
   6. My eBay: Account Tab