To align individual, team, and organizational goals. Participants will identify and compare individual and organizational expectations of the service team.
Subgroups of three to five persons each. This activity is best used within an intact service team.
One copy of the On Target Worksheet and a pencil for each participant
Two newsprint sheets and a felt-tipped marker for the facilitator
Masking tape for posting newsprint sheets
Prior to the session, prepare the two newsprint sheets by placing a heading of Individual on one and Organization on the other. Use masking tape to post the sheets.
Introduce the session by stating that common goals help teams function better and that support for those goals comes from aligning individual, team, and organizational expectations.
Distribute one copy of the worksheet and a pencil to each participant.
Ask the participants to think about the two questions and instruct them to record their responses on the worksheet. Allow approximately 5 to 10 minutes to complete the task.
Form subgroups of three to five persons each.
Invite group members to share their responses with one another and allow approximately 10 minutes for discussion.
Using the two prepared newsprint sheets, record several examples each for individual and organization expectations.
Facilitate a general discussion by asking the following questions:
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