Chapter 87. Mind the Details: Individual vs. Team Performance

Goal

Goal

To examine how teamwork influences performance. Participants will answer questions relating to visual aspects of common items, first as individuals and then as a team.

Time Required

Approximately 30 to 40 minutes

Group Size

Subgroups of five or six persons each

Materials

Materials

  • One copy of the Mind the Details Worksheet and a pencil for each participant

  • Clock or timer

Process

  1. Form subgroups of five or six persons each.

  2. Distribute one copy of the worksheet and a pencil to each participant.

  3. Tell the participants that each person will have 5 minutes to answer the ten questions alone. Answers are to be recorded in the Individual Response column.

  4. Signal for the participants to begin, time for 5 minutes, and then stop the activity.

  5. Explain that members of each group now will have 15 minutes to decide on a group answer for each question. These answers will be recorded in the Group Response column.

  6. Signal for the groups to begin discussion and time for 5 minutes, giving a 1-minute warning before time expires. Stop the activity.

  7. Direct the participants to check the responses recorded in each column against the answers you will be presenting. They are to place an X in front of each wrong response.

  8. Reveal the following answers to the questions: (1) Benjamin Franklin, (2) right, (3) bottom, (4) five, (5) Colombia, (6) Nebraska, (7) blue, (8) “Liberty,” (9) TUV, (10) Sirius (Dog Star).

  9. Ask the participants to count the number of correct answers for each column and place the appropriate scores on the worksheet.

  10. Facilitate a large group discussion by asking the following questions:

    •

    What aspects of this activity made it difficult?

    •

    Did you perform better individually or as a group? Why?

    •

    How accurate were your group’s answers overall? What factors influenced this outcome?

    •

    What could your group have done to improve its performance?

    •

    Why is teamwork important when providing service to your customers?

    •

    In what specific ways does your work team pull together in your organization?

    •

    What are some additional things your team could do to become more effective?

Mind the Details Worksheet

Question

Individual Response

Group Response

  1. Whose face appears on the U.S. $100 bill?

  

  1. In which hand does the Statue of Liberty hold the torch?

  

  1. On traffic lights, in which position is green located?

  

  1. When considering dice, which number appears on the side directly opposite the two?

  

  1. On a map of South America, what country borders Venezuela on the west?

  

  1. On a map of the United States, what state lies directly north of Kansas?

  

  1. What is the background color of the United Nations flag?

  

  1. Besides “In God We Trust,” what single word appears on the front of every United States coin?

  

  1. What letter sequence corresponds to the number 8 on a telephone?

  

  1. What is the brightest star in the night sky?

  

Scores

  

 

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