For previous users of BES this is the new BlackBerry Manager.
- Open a Microsoft Internet Explorer browser (must be Microsoft Internet Explorer as the site uses ActiveX controls that are only supported by Microsoft Internet Explorer).
- Navigate to the site name, in the format of:
https://[FQDNserver_name]:443/webconsole/app.For example,
https://bes5.beslocal:443/webconsole/app, where the[FQDN server_name]is the computer that hosts the BlackBerry Administration Service — the BES service. - If you get a "page cannot be found error", please run through the following steps.
- Check the binding order of your network cards — if your machine has more than one NIC, we need to make sure that the binding order is correct by going through the following steps:
- Click on Control Panel
- Double-click Network Connections
- On the tool bar, select Advanced
- Then click on Advance Settings...
- Ensure that the binding order is correct with your primary NIC showing first in the list.
- We need to make sure that our SQL Server is listening on the right ports and that correct protocols are enabled for the SQL Server.
- Launch SQL Server Configuration Manager.
- Expand SQL Server Network Configuration.
- Click on Protocols For MSSQLSERVER — or your SQL instance name.
- On the right hand pane ensure TCP/IP is enabled, select its Properties and click on the IP Addresses tab.
- On this tab, ensure the port is set to use 1433 (or whichever port or method (dynamic or static) you specified during installation).
- Check to make sure there are no stale records in DNS from redundant or wrongly bound Network cards to ensure the correct FQDN is resolved when we launch the site. This can be done by launching DNS console and deleting any DNS records that point the server name to the wrongly bounded IP address.
- Finally, restart the BlackBerry Administration Service — Application Server using the
services.mscconsole. The console can be brought up by typingservices.mscin the Run box, selecting the service, and then clicking on Restart.
You should now be able to log into the site without getting the "page cannot be displayed error". Some servers may require a reboot rather than just a restart of the BlackBerry Administration Service. Also note that once you restart the BlackBerry Administration Service, there is a time delay for the DNS pool to kick in before the page is displayed.
Next, we are going to get an error associated with the SSL certificate that we created during the installation, as the SSL certificate is self-signed (if using IE 7 or the later versions).
To overcome this issue, we need to carry out the following steps:
- Add the URL to the trusted websites in IE options, then add the self-signed SSL certificate to the trusted root of the local computer from which we are trying to access the site.
- Navigate back to the site, where a warning message will appear. Select the option to Continue to this website (not recommended).
- In Internet Explorer, click on Tools menu followed by Internet Options. On the Security tab, click Trusted sites, click on Sites and add the console to the list of trusted sites.
- In the browser window on the toolbar, you will see a symbol for Certificate error — click on that followed by view certificates. Click on install certificate and choose local computer.
- We should now be able to open the browser with the console address without any issues, enabling us to move on to Lab 2.